Chico's FAS - Garden City, NY
posted about 1 month ago
The Sales Lead at White House Black Market is a pivotal role that supports management in fostering a customer and product-focused sales culture. This position is dedicated to ensuring that the company's values and guiding principles are at the forefront of all store operations, which includes delivering an exceptional customer experience and maximizing profitability. The Sales Lead is expected to embody the brand's passion for fashion and commitment to making women feel beautiful through a styling and social experience. The role involves not only driving sales but also nurturing a high-performance culture within the team, motivating associates to meet their sales and productivity goals while ensuring that they are well-trained in product knowledge and customer service techniques. In this role, the Sales Lead will oversee various operational activities, including opening and closing duties, merchandise flow processes, and maintaining standards in merchandise handling and presentation. They will supervise associates engaged in sales and inventory management, ensuring that the store meets all brand performance and behavior standards. The Sales Lead will also be responsible for building and maintaining a solid customer following through clienteling and wardrobing, ensuring that customer concerns are promptly resolved, and that the register experience is efficient and secure. Additionally, the Sales Lead will play a crucial role in talent development by supporting training programs and providing feedback for performance appraisals. They will promote an inclusive and collaborative approach to problem-solving and seek personal development opportunities to enhance their leadership skills. This position requires a flexible work schedule, including nights, weekends, and holidays, to meet the needs of the business and ensure adequate coverage at all times.