Sales Leader (Customer Experience) - Roosevelt Field Mall - White House Black Market

$36,400 - $45,760/Yr

Chico's FAS - New York, NY

Full-time - Entry Level

New York, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Leader at White House Black Market is responsible for fostering a customer-focused sales culture while supporting management in achieving operational excellence. This role emphasizes the importance of customer experience and profitability, ensuring that the store team is motivated and well-trained to meet sales goals and provide exceptional service.

Responsibilities

• Establishes and communicates clear expectations for the store team, holding them accountable for achieving brand standards.
• Oversees operational activities such as opening and closing duties and merchandise flow processes.
• Supervises associates engaged in sales and inventory management, ensuring proper floor coverage and adherence to sales promotions.
• Maintains standards in merchandise handling, presentation, and loss prevention as directed by management.
• Develops a high-performance culture by motivating the sales team to meet assigned sales and productivity goals.
• Trains and coaches the sales team on product knowledge and customer service techniques.
• Models and promotes the Most Amazing Personal Service (MAPS) principles to enhance customer experience.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns and a fast register experience.
• Supports and implements training programs for store associates and provides feedback for performance appraisals.

Requirements

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Strong customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Benefits

• Competitive wage range of $17.50 to $22.00 based on qualifications.
• Equal opportunity employer with a commitment to diversity and inclusion.