Sales Leader

About the position

The Sales Leader at American Eagle Outfitters plays a crucial role in supporting the store management team by fostering a selling culture and enhancing customer experiences. This position is responsible for the daily operations of the store, ensuring that all associates embody the company's values and deliver a Customer First experience. The Sales Leader is expected to lead by example, drive sales results, and manage talent effectively within the store.

Responsibilities

• Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
• Communicate clear expectations and hold store associates accountable to brand standards.
• Proactively seek personal learning and development opportunities to enhance leadership skills.
• Partner with the Store Management team to execute the store business plan and drive KPI results.
• Establish and assign individual goals to sales and stock associates, monitoring performance and providing coaching.
• Drive brand loyalty by ensuring associates are knowledgeable about AEO loyalty programs.
• Lead training, development, and coaching of the associate team to create a Customer First culture.
• Motivate associates through feedback and recognition for positive behaviors.
• Recognize and communicate performance issues to store management for timely resolution.
• Maintain company brand standards and execute strategic merchandising moves to maximize sales.
• Ensure effective shipment processing and compliance with operational procedures.

Requirements

• Minimum High School education or equivalent.
• Minimum 1 - 2 years of retail experience or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen and effective communication skills.
• Ability to collaborate and work well within a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient use of technology.

Nice-to-haves

• Experience in sales management
• Customer service experience of 2 years or more

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule