Sales Learning Instructional Designer

Blue Cross Blue Shield - Detroit, MI

Full-time - Mid Level

Detroit, MI

Insurance Carriers and Related Activities

About the position

The Sales Learning Instructional Designer will be responsible for creating high-end training solutions aimed at implementing sales development interventions that streamline and maximize both business and human performance. This role requires the design of training solutions that adhere to industry best practices for course design and delivery. The designer will collaborate closely with business partners and leverage existing resources to gain a comprehensive understanding of business procedures and operations, which will inform the development of a wide range of training materials and performance support tools. In this position, the designer will create storyboards, scripts, course content, and sales force directions in various formats. A critical aspect of the role involves conducting post-instruction outcome evaluations to assess the effectiveness of training programs, making necessary adjustments to enhance the value provided to participants. The designer will also establish baseline delivery systems for training and employ appropriate technology to ensure effective and cost-efficient learning events. Monitoring participation and retention of staff in the managed curriculum and E-Learning courses is essential. The designer will develop soft skill and product-based curriculum for the sales force, along with post-training support mechanisms aimed at evaluating the success of the training designed or created. Additionally, the designer will identify organizational knowledge and skill gaps through focus groups, subject matter expert (SME) interviews, and classroom observations, ensuring that the training provided meets the needs of the organization.

Responsibilities

• Create high-end training solutions for sales development interventions.
• Design training solutions utilizing industry best practices for course design and delivery.
• Collaborate with business partners to understand business procedures and operations.
• Develop a wide range of training materials and performance support tools.
• Create storyboards, scripts, course content, and sales force directions in various formats.
• Conduct post-instruction outcome evaluations to measure training effectiveness.
• Establish baseline delivery systems for training.
• Employ appropriate technology for effective learning events.
• Monitor participation and retention in managed curriculum and E-Learning courses.
• Develop soft skill and product-based curriculum for the sales force.
• Identify organizational knowledge and skill gaps through various methods.

Requirements

• Bachelor's Degree in Organizational Development, Instructional Design, Education, or a related area required.
• Master's Degree preferred.
• Three (3) to five (5) years of related experience required, including soft-skill curriculum development.
• Industry knowledge and sales training experience preferred.
• Familiarity with LMS and tools such as Lector and Captivate.
• Demonstrated ability to develop sales training curriculum.
• Excellent oral and written communication skills, with an emphasis on presentation of material.
• Ability to create learning events that address organizational knowledge gaps based on needs assessments.

Nice-to-haves

• Experience in sales training and development.
• Familiarity with adult learning principles.
• Ability to work collaboratively in a team environment.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.