Marriott International - Hartford, CT
posted 5 months ago
The position involves handling customer inquiries and lead requests for group sales within predefined parameters. The role requires working closely with customers to align their preferences with brand needs, actively upselling business opportunities to maximize revenue and enhance customer loyalty. The successful candidate will ensure that business is turned over properly and in a timely manner to guarantee quality service delivery. This position emphasizes the importance of delivering service excellence throughout each customer experience, processing business correspondence, and creating contracts and other related booking documentation as necessary. The candidate must demonstrate excellent selling skills, strong communication abilities, and a comprehensive understanding of property operations, food and beverage services, and event planning. In addition to managing sales activities, the role requires collaboration with other sales channels to ensure coordinated efforts that are complementary rather than duplicative. The candidate will need to understand the overall market dynamics, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively close sales. The position also involves executing and supporting the operational aspects of booked business, such as generating proposals, writing contracts, and maintaining accurate communication with properties in accordance with brand standards. The candidate will be expected to implement process improvements and best practices to enhance efficiency and effectiveness in sales operations. Building successful relationships is a key component of this role. The candidate will drive customer loyalty through exceptional service throughout the sales process, understanding customer needs, and recommending appropriate features and services. Establishing and maintaining strong working relationships with both internal and external stakeholders is essential for enabling future bookings and resolving any guest issues that may arise during the sales process. The candidate will also be responsible for bringing any significant issues to the attention of property and group sales leadership teams as appropriate.