Sales Manager 2 Centralized MHS Extended Hours

$47,778 - $100,194/Yr

Marriott International - Lincoln, NE

Full-time - Manager

Lincoln, NE

Accommodation

About the position

The position of Sales Manager at Marriott International involves handling customer inquiries and lead requests for group bookings, specifically for Full Service and MSB with peak room nights ranging from 10 to 99. The role requires aligning customer preferences with brand needs while actively up-selling business opportunities to maximize revenue and enhance customer loyalty. The Sales Manager is responsible for ensuring that business is turned over properly and in a timely manner to guarantee quality service delivery. This position emphasizes the importance of delivering service excellence throughout each customer experience, which is crucial for maintaining customer loyalty. In addition to managing sales activities, the Sales Manager will process business correspondence and create contracts and other related booking documentation as required. The role demands excellent selling skills, strong communication abilities, and a detailed understanding of property operations, food and beverage services, and event planning. The Sales Manager will work collaboratively with other sales channels to ensure that sales efforts are coordinated and complementary, avoiding any duplication of efforts. Understanding the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, is essential for effectively closing sales opportunities. The Sales Manager will also be responsible for executing and supporting the operational aspects of booked business, which includes generating proposals, writing contracts, and maintaining timely communication with properties in accordance with brand standards. The role may involve implementing process improvements and best practices to enhance efficiency and effectiveness in sales operations. Additionally, the Sales Manager will build and strengthen relationships with both existing and new customers, ensuring that their needs are met and that they receive appropriate recommendations throughout the sales process.

Responsibilities

• Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
• Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters
• Refers opportunities to appropriate sales associate if business is outside these parameters
• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty
• Verifies that business is turned over properly and in a timely fashion for quality service delivery
• Maintains customer loyalty by delivering service excellence throughout each customer experience
• Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning
• Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative
• Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them
• Verifies that business booked is within hotel parameters
• Closes the best opportunities for each property based on market conditions and individual property needs
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Transfers accurate, complete, and timely information to property in accordance with brand standards
• Understands and actively utilizes company marketing initiative/incentives to close on business
• Implements process improvements and best practices
• Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals
• Processes business correspondence and creates contracts and other related booking documentation as required
• Performs other duties, as assigned, to meet business needs
• Drives customer loyalty through excellent customer service throughout the sales process
• Builds and strengthens relationships with existing and new customers to enable future bookings
• Establishes clear expectations for customers and properties throughout the sales process
• Effectively resolves guest issues that arise as a result of the sales process
• Brings issues to the attention of Property and Group Sales leadership teams as appropriate.

Requirements

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
• 2 years experience selling group business, either at a property or in a sales office (preferred)
• Knowledge of property operations, Food and Beverage (F&B) (preferred)
• Knowledge of the group sales process for all brands and how to close a sale (preferred)
• Team-based selling experience (preferred)
• Hospitality Management Degree (preferred)

Nice-to-haves

• Experience in a sales office environment
• Familiarity with hotel booking systems
• Strong negotiation skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts