Sales Manager 3 Gaylord National Harbor

Marriott International - Bismarck, ND

Full-time - Mid Level

Bismarck, ND

Accommodation

About the position

The Group and Catering Sales position is responsible for managing customer inquiries and lead requests for group bookings, ensuring alignment between customer preferences and brand needs. The role focuses on maximizing revenues through effective selling and customer service, while also ensuring timely and accurate processing of contracts and booking documentation. The position requires strong communication skills and a detailed understanding of property operations and food and beverage services.

Responsibilities

• Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
• Responds in a timely manner to incoming group/catering opportunities within predefined Group Sales parameters
• Refers opportunities to appropriate sales associate if business is outside these parameters
• Works with customers to align preferences with brand needs and actively up-sells business opportunities
• Verifies that business is turned over properly and in a timely fashion for quality service delivery
• Maintains customer loyalty by delivering service excellence throughout each customer experience
• Demonstrates excellent selling skills and strong communication skills
• Works collaboratively with other sales channels to ensure coordinated sales efforts
• Understands the overall market and how to sell against competitors
• Closes the best opportunities for each property based on market conditions
• Executes and supports the operational aspects of business booked
• Transfers accurate, complete, and timely information to property in accordance with brand standards
• Implements process improvements and best practices
• Processes business correspondence and creates contracts and other related booking documentation
• Performs other duties as assigned to meet business needs

Requirements

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
• 2 years experience selling group business preferred
• Knowledge of property operations and Food and Beverage (F&B)
• Knowledge of the group sales process and how to close a sale
• Team-based selling experience preferred
• Hospitality Management Degree preferred

Nice-to-haves

• Experience in a property or sales office selling group business
• Strong understanding of food and beverage operations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts