Sales Manager 3 Gaylord National Harbor

Marriott International - Providence, RI

Full-time - Mid Level

Providence, RI

Accommodation

About the position

The Sales Manager 3 at Gaylord National Harbor is responsible for managing customer inquiries and lead requests for group sales, ensuring alignment between customer preferences and brand needs. This role focuses on maximizing revenues through effective selling and customer loyalty initiatives, while also ensuring timely and quality service delivery. The position requires strong communication skills and a detailed understanding of property operations, food and beverage, and planning.

Responsibilities

• Handles customer inquiries and lead requests for groups within predefined Group Sales parameters.
• Responds in a timely manner to incoming group/catering opportunities.
• Works with customers to align preferences with brand needs and actively up-sells business opportunities.
• Verifies proper turnover of business for quality service delivery.
• Maintains customer loyalty by delivering service excellence throughout each experience.
• Demonstrates excellent selling skills and strong communication skills.
• Collaborates with other sales channels to ensure coordinated sales efforts.
• Understands the overall market and sells against competitors' strengths and weaknesses.
• Closes the best opportunities for each property based on market conditions.
• Executes operational aspects of business booked, including generating proposals and writing contracts.
• Processes business correspondence and creates contracts and related documentation.

Requirements

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related area.
• OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required.
• 2 years experience selling group business preferred.
• Knowledge of property operations and Food and Beverage (F&B).
• Knowledge of the group sales process and how to close a sale.

Nice-to-haves

• Team-based selling experience.
• Hospitality Management Degree.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts