Sales Manager 3 Gaylord National Harbor

Marriott International - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

Accommodation

About the position

The Sales Manager position at Marriott is a property-based role focused on Group and Catering Sales. The individual will handle customer inquiries and lead requests for groups, ensuring alignment between customer preferences and brand needs while maximizing revenue opportunities. The role emphasizes customer loyalty through service excellence and requires effective communication and selling skills, along with a solid understanding of property operations and planning.

Responsibilities

• Handles customer inquiries and lead requests for groups within predefined Group Sales parameters.
• Responds in a timely manner to incoming group/catering opportunities.
• Works with customers to align preferences with brand needs and actively up-sells business opportunities.
• Verifies proper turnover of business for quality service delivery.
• Maintains customer loyalty by delivering service excellence throughout each experience.
• Demonstrates excellent selling skills and strong communication skills.
• Collaborates with other sales channels to ensure coordinated sales efforts.
• Understands the overall market and sells against competitors' strengths and weaknesses.
• Closes the best opportunities for each property based on market conditions.
• Processes business correspondence and creates contracts and related documentation.

Requirements

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related area.
• OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required.
• Preferred: 2 years experience selling group business, knowledge of property operations, Food and Beverage, and the group sales process.

Nice-to-haves

• Hospitality Management Degree
• Team-based selling experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts