Sales Manager 3 Gaylord National Harbor

$41,621 - $70,762/Yr

Marriott International - Juneau, AK

Full-time - Mid Level

Juneau, AK

5,001-10,000 employees

Accommodation

About the position

The Sales Manager position at Marriott involves managing customer inquiries and lead requests for group sales, ensuring alignment between customer preferences and brand needs. The role focuses on maximizing revenues through effective selling and customer service, while also maintaining strong relationships with clients and internal stakeholders. This position requires a detailed understanding of property operations and the group sales process, with a commitment to delivering service excellence.

Responsibilities

• Handles customer inquiries and lead requests for groups within predefined Group Sales parameters.
• Responds in a timely manner to incoming group/catering opportunities.
• Works with customers to align preferences with brand needs and actively up-sells business opportunities.
• Verifies proper turnover of business for quality service delivery.
• Maintains customer loyalty by delivering service excellence throughout each experience.
• Demonstrates excellent selling skills and strong communication skills.
• Collaborates with other sales channels to ensure coordinated sales efforts.
• Understands market conditions and sells against competitors' strengths and weaknesses.
• Processes business correspondence and creates contracts and related documentation.
• Builds and strengthens relationships with existing and new customers.

Requirements

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related area.
• OR a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required.
• Preferred: 2 years experience selling group business, knowledge of property operations, and team-based selling experience.

Nice-to-haves

• Hospitality Management Degree
• Knowledge of the group sales process for all brands and how to close a sale.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts