About the position
As a Full Time Sales Manager at Carter's, you will serve as the first face of the brand for growing families, playing a crucial role in their parenting journey. Your responsibilities will include congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prepare for significant milestones such as the first day of school. We are looking for a leader who fosters a welcoming and inclusive environment, values and optimizes the skills and talents of their team, and continually educates themselves and their team on product styles, features, and benefits. Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing the well-known brands of Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. As the #1 most-purchased children's clothing brand, we have established ourselves as an industry leader by providing quality products, from the Original Bodysuit to the lasting careers we offer our team members. Our close-knit culture has been maintained since our founding, and we invest in our teams through training and development programs to ensure collective success. A career at Carter's is not just a job; it is about building connections between customers, teams, and families. Our core values of caring, teamwork, flexibility, and growth set us apart in the industry. In this role, you will also enjoy a variety of benefits that enhance your work-life balance, including flexible schedules, health and mental health benefits, a 30% discount on our brands, referral bonuses, and more. Our "Advance You" Program offers opportunities to earn a GED or a bachelor's degree tuition-free or learn English as a second language. Additionally, you will receive paid time off, holidays, parental leave, adoption assistance, and charitable matching gifts. We are committed to your professional and personal development, providing programs to help you grow in your current role and beyond, whether you are looking for a short-term position or a long-term career with us.
Responsibilities
- Become a product and brand expert to assist families from preemie to size 14+
- Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
- Maintain a genuine customer focus on the sales floor
- Foster a positive, safe, and inclusive environment for employees and customers
- Lead and develop a team to optimize their skills and talents
- Educate the team on product knowledge and customer service best practices
- Ensure the store meets visual merchandising standards and is well-stocked
- Drive sales and achieve store goals through effective leadership and customer engagement
Requirements
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Customer-focused mindset
- Willingness to learn and adapt to new product knowledge
- Experience in retail or customer service is a plus, but not required
Nice-to-haves
- Previous experience in a retail management role
- Knowledge of children's apparel and products
- Bilingual skills are a plus
Benefits
- Flexible schedules that fit your life
- Health benefits and mental health benefits
- 30% discount on our brands
- Referral bonuses
- Education "Advance You" Program for GED or bachelor's degree tuition-free
- Paid time off and holidays
- Parental leave and adoption assistance
- Charitable matching gifts
- Professional and personal development opportunities
