Sales Manager - Mercedes-Benz of Hampton

Mercedes-Benz Group - Hampton, VA

Full-time - Mid Level

Hampton, VA

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Sales Manager at Mercedes-Benz of Hampton is a leadership role focused on driving sales growth and enhancing the luxury customer experience. This position requires a strong leader with luxury automotive expertise to mentor and motivate the sales team, ensuring high standards of performance and customer satisfaction. The Sales Manager will collaborate with the General Sales Manager on staffing, strategic planning, and implementing initiatives to maximize profitability while maintaining the prestigious image of the Mercedes-Benz brand.

Responsibilities

• Lead, mentor, and motivate sales staff to achieve individual and team sales goals.
• Collaborate with General Sales Manager to assess and establish optimal staffing levels.
• Ensure new hires meet high standards through careful screening and selection processes.
• Foster a positive work environment by maintaining high morale and low turnover.
• Support employee development, address concerns and issues promptly, and recognize outstanding performance to encourage internal promotions and overall team satisfaction.
• Conduct regular training sessions to enhance the team's product knowledge, customer service skills, and sales techniques.
• Develop and implement strategic initiatives to drive sales growth and maximize profitability within the sales department.
• Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Ensure a cohesive and premium brand experience across all key customer touchpoints, including online platforms, and F&I interactions.
• Identify opportunities to enhance the luxury experience for clients through exclusive events, partnerships, and personalized services.
• Oversee client relationship management processes to ensure a high level of customer satisfaction and retention.
• Ensure the dealership environment reflects the high standards of the Mercedes-Benz brand, creating a welcoming and luxurious atmosphere for customers.
• Implement and uphold strict adherence to all sales processes and protocols to maintain dealership standards and compliance.
• Oversee the utilization of CRM system to optimize customer relationship management and improve sales efficiency.
• Effectively manage new & used car inventory, turnover, days' supply, and stocking levels for each Mercedes-Benz model to maximize profitability.
• Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions as needed.
• Generate reports and presentations to communicate sales performance insights to senior leadership.

Requirements

• Minimum 3-5 years of experience in luxury dealership management experience.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in automotive sales management - with a focus on luxury brands.
• Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
• Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
• Strong communication skills, with the ability to engage and build rapport with high-end clientele.
• Excellent negotiation and interpersonal skills.
• Team player with a positive, collaborative spirit.
• Professional appearance and demeanor, reflecting the prestige of the Mercedes-Benz brand.
• Impressive work ethic, with a commitment to excellence and continuous improvement.
• Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions.
• Familiarity with CRM systems and data-driven decision-making.
• Valid United States-issued driver's license.

Nice-to-haves

• Experience in luxury automotive sales management.
• Knowledge of market trends in the luxury automotive sector.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Sick and Vacation Time
• Paid Holidays
• Tuition Assistance Program