Sales Manager

La-Z-Boy - Canton, MI

Full-time - Mid Level

Canton, MI

5,001-10,000 employees

Furniture and Related Product Manufacturing

About the position

The Sales Manager at La-Z-Boy is responsible for achieving store sales goals through exceptional customer service and in-depth knowledge of La-Z-Boy products. This role involves leading the sales team to foster long-term customer relationships, drive sales, and ensure operational excellence within the store. The Sales Manager will also focus on team development, hiring, training, and maintaining a positive work environment to enhance overall store performance.

Responsibilities

• Drive sales to consistently achieve store sales goals by personally selling furniture and accessories.
• Collaborate with the Store Manager and design team to promote the In-Home Design Sales program.
• Maximize store promotions and marketing initiatives.
• Hire, train, and retain high-quality team members.
• Coach the team using the Company selling model to drive action.
• Create an environment that empowers the store team to deliver excellent customer service.
• Train and develop the selling team on product knowledge and selling skills.
• Ensure associates have the necessary tools to perform their job responsibilities.
• Champion the La-Z-Boy selling process and oversee client interactions.
• Maintain store cleanliness and appearance, including showroom displays.

Requirements

• High School Diploma or equivalent required; Bachelor's degree in Business or related field preferred.
• 3 to 5 years of sales experience with a proven track record of success preferred.
• Previous supervisory experience preferred.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to effectively communicate and build rapport.
• Ability to manage time and conflicting priorities effectively.
• Strong attention to detail.

Nice-to-haves

• Experience in furniture sales or retail management.
• Knowledge of customer relationship management (CRM) software.

Benefits

• Competitive salary
• Employee discounts on products
• Opportunities for professional development
• Inclusive work environment