Sales Manager

Above Lending - Northbrook, IL

Full-time - Mid Level

Northbrook, IL

Credit Intermediation and Related Activities

About the position

Above Lending is seeking an experienced Sales Manager to drive growth and lead a team of sales agents in Northbrook, IL. The role focuses on empowering agents with the necessary tools and strategies to assist clients through the loan application process, ensuring high customer satisfaction and compliance with regulatory requirements.

Responsibilities

• Monitor agent performance and behavior including call monitoring, provide feedback, and ensure sales targets are met.
• Provide ongoing coaching and training sessions to sales agents, ensuring they are well-versed in loan products, application procedures, and compliance requirements.
• Manage client interactions, resolve escalations, and ensure high customer satisfaction.
• Support sales agents in building and maintaining strong relationships with clients.
• Facilitate ongoing training for the team to improve sales skills and product knowledge.
• Ensure all sales activities comply with regulatory requirements.

Requirements

• Proven leadership skills and the ability to motivate a sales team.
• Strong communication skills and adaptability.
• Financial literacy and management experience.
• Proficiency with systems like Five9, Bedrock, and ADP.
• Experience in call center sales management and handling escalations.
• Demonstrated success as a strong sales performer.