Sales Manager

Toyota Motors - Gresham, OR

Full-time - Mid Level

Gresham, OR

Transportation Equipment Manufacturing

About the position

The Sales Manager at Gresham Toyota is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction, ensuring a customer-centric culture and compliance with dealership policies.

Responsibilities

• Recruit, hire, train, and develop a high-performing sales team.
• Motivate and inspire the team to achieve sales targets and exceed customer expectations.
• Provide ongoing coaching, mentoring, and performance feedback.
• Ensure adherence to the dealership's sales process and best practices.
• Monitor and analyze sales performance data to identify areas for improvement.
• Implement strategies to enhance sales effectiveness and efficiency.
• Foster a customer-centric, hospitality-based culture within the sales department.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with the purchasing department to maintain adequate inventory levels.
• Manage vehicle turn rates and minimize stock obsolescence.
• Monitor and analyze the department's financial performance.
• Develop and implement strategies to increase profitability.
• Manage expenses within budget.
• Stay informed about market trends, competitor activities, and customer preferences.
• Conduct market research to identify new opportunities and adjust sales strategies accordingly.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Maintain accurate records and documentation.

Requirements

• 3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Strong knowledge of the automotive industry and sales processes.
• Proficiency in using CRM software and other relevant tools.
• Ability to work under pressure and manage multiple tasks simultaneously.

Benefits

• Ongoing training and support
• Opportunities for continued personal and professional growth.
• Competitive benefits package: Insurance (medical, dental, vision, life, and pet insurance)
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO