Sales & Marketing Coordinator

Four Seasons - Miami Beach, FL

Full-time - Entry Level

Miami Beach, FL

Accommodation

About the position

The Sales and Marketing Department at Four Seasons plays a crucial role in promoting, selling, and booking business for the hotel, with the primary goal of ensuring maximum occupancy. The Sales & Marketing Coordinator is an integral part of this team, providing essential administrative support to facilitate the department's operations. This role involves following up on sales leads and inquiries, coordinating the planning of amenity arrangements, FAM Trips, and Site Inspections, as well as confirming reservations and upgrades. The Coordinator also assists the Director of Sales and Sales Managers with various administrative tasks, ensuring that the sales process runs smoothly and efficiently. In addition to these responsibilities, the Sales Coordinator is tasked with generating a variety of reports and maintaining multiple informational databases. This position requires a proactive approach to assist with all office sales efforts, including responding to general inquiries and client requests. The Coordinator will regularly liaise with guests, clients, and staff, ensuring that communication is clear and effective. In the absence of Sales Managers, the Coordinator will assist clients and coordinate customer events, demonstrating flexibility and a willingness to step in as needed. The role also involves the coordination of sales appointments and preparation for site visits, with the ability to represent the Sales Managers when necessary. Furthermore, the Coordinator is responsible for processing and maintaining all accounting responsibilities for Managers, adhering to established guidelines and standards, including the completion of expense reports. Providing main telephone coverage for the sales and catering office is another key aspect of this position, ensuring that all inquiries are handled promptly and professionally.

Responsibilities

• Assist with all office sales efforts, including responding to general inquiries and client requests.
• Liaise with guests, clients, and staff on a regular basis.
• Assist clients in the absence of the Sales Managers.
• Coordinate and assist with customer events.
• Coordinate sales appointments and prepare for site visits, standing in on behalf of Sales Managers as needed.
• Process and maintain all accounting responsibilities for Managers in accordance with established guidelines and standards, including completion of expense reports.
• Provide main telephone coverage for the sales and catering office.

Requirements

• Excellent telephone manner and ability to communicate with clients and all levels of management.
• Strong organizational and self-guided multi-tasking skills.
• Sales and/or event coordinating experience is a plus.
• Solid working knowledge of all MS systems: Word, PowerPoint, Excel, and Publisher is required.
• Working knowledge of Delphi and Opera is strongly preferred.
• High attention to detail and the ability to multi-task in a fast-paced environment.
• A minimum of 1-2 years of experience in a Sales Administrative or general Administrative role is required.
• Hospitality Management Degree qualification is preferred, but not essential with relevant work experience.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking