Sales Onboarding Specialist

$27,000 - $51,000/Yr

Cision - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Publishing Industries

About the position

The Onboarding Specialist is an entry-level role at Cision US Inc. that serves as the primary point of contact for new distribution members and manages an existing territory of accounts. This position is crucial in ensuring that new members are effectively onboarded and understand how to maximize their membership benefits. The Onboarding Specialist will provide a multi-channel welcome to each new member, discussing their individual needs and introducing them to the full suite of products and services available. This role requires strong communication skills to convey important collateral and logistics to new customers, driving them towards repeat usage and uncovering their needs to match them with Cision's offerings. In addition to onboarding, the Onboarding Specialist will conduct quarterly reviews of each new account to assess customer engagement potential and ensure long-term satisfaction. The position demands a proactive approach to customer service, requiring the specialist to manage inbound requests, educate clients on new products, and negotiate contracts to secure revenue. The Onboarding Specialist will also be expected to meet or exceed Key Performance Indicators (KPIs) and adhere to call quality guidelines, demonstrating a strong understanding of Cision's products and services across various lines. Collaboration with other divisions and subject matter experts is essential to develop integrated strategic packages and solutions that meet client needs. The Onboarding Specialist will practice exceptional time management and organization to balance reactive and proactive responsibilities effectively. This role also emphasizes the importance of maintaining an Individual Development Plan (IDP) for continued professional growth and development, ensuring that the specialist remains aligned with Cision's values and culture.

Responsibilities

• Provide new distribution customers with an in-house specialist for a designated period to help with onboarding and understanding how to maximize membership.
• Meet or exceed goals through sales of products and services.
• Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision Values.
• Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions.
• Manage all inbound requests from designated accounts and educate clients on new products and services.
• Meet or exceed Key Performance Indicators as assigned and adhere to call quality guidelines.
• Negotiate new structured or customized contracts to increase and secure revenue and manage difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance with monthly activity metrics.
• Maintain an active Individual Development Plan (IDP) to ensure continued professional growth and development.
• Other duties as assigned by sales leadership.

Requirements

• Entry-level experience in sales or customer service roles.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in time management and organizational skills.
• Familiarity with sales methodologies, particularly Miller Heiman.

Nice-to-haves

• Experience in the media or communications industry.
• Knowledge of CRM software and sales tracking tools.