Sales Operation Specialist

Relx - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

Management of Companies and Enterprises

About the position

The Sales Operation Specialist role at LexisNexis Risk Solutions focuses on supporting organizational growth through effective contract management and sales operations. This position is integral to ensuring the accuracy and timeliness of contract creation, processing, and compliance with company policies. The role involves collaboration with various internal teams to drive sales growth and improve operational efficiencies, ultimately enhancing customer experience.

Responsibilities

• Supporting organizational growth through ensuring completeness, accuracy and timeliness of contract creation and processing.
• Ensuring that contractual terms and provisions follow processes, guidelines, and policies.
• Escalating to the appropriate decision maker when significant legal or financial risk is identified.
• Assisting internal stakeholders with training on setting up opportunities and submitting requests within Salesforce.
• Performing daily monitoring of Salesforce dashboards to validate and process all closed opportunities.
• Working closely with Finance, Sales Operations and Billing to provide timely updates regarding sales orders.
• Updating and maintaining process-related reference documents.
• Daily interactions with Strategic Sales Team and internal partners.
• Understanding policies and procedures thoroughly.
• Responding and helping produce reports, analysis, and proposals in a fast-paced environment.
• Completing regular, scheduled reporting as required by sales leaders and their teams.
• Tracking renewal and POS goals, ensuring all data is updated and accurate in Salesforce.
• Managing projects of various types and sizes.
• Setting up and maintaining sales operations processes and policies.

Requirements

• BS/BA or equivalent degree.
• Proven technology sales experience.
• Experience using Salesforce or similar CRM tools.
• Strong oral and written communication skills, as well as presentation skills.
• Strong organizational and forecasting skills.
• Demonstrated outstanding networking capabilities and professional demeanor.
• Technical knowledge of PC and applications.
• Proficiency with Microsoft Software - Outlook, Word, Excel, PowerPoint.

Benefits

• Remote work flexibility
• Diversity and inclusion initiatives
• Employee support programs
• Professional development opportunities