Sales Operation Support Specialist

Ecolab - Naperville, IL

Full-time - Mid Level

Naperville, IL

Chemical Manufacturing

About the position

The Sales Operation Support Specialist position at Ecolab is designed for individuals who possess a strong understanding of standard processes, procedures, and systems, while also being adaptable to meet the unique needs of various business units or customer accounts. The ideal candidate will be highly collaborative, responsive, detail-oriented, and analytical, with a strong capacity for critical thinking and decision-making. This role requires self-motivation, the ability to prioritize and multitask, and a commitment to maintaining confidentiality in all aspects of work. In this role, you will manage the new customer setup and maintain contact information to ensure accuracy, which is critical for other support teams and processes. You will coordinate with sales and finance on billing-related issues, including dispute resolution, blocked billing, credit blocks, and pricing errors. A thorough knowledge of policies, procedures, systems, and tools is essential to provide general support to the sales team as needed. Additionally, you will work closely with Supply Chain, Procurement, and Customer Service to handle requests such as proof of delivery, returns, transfers, new product and vendor setup, order tracking, and rush orders. You will also be responsible for creating ad hoc reports to support annual business reviews, sales incentives, and other tracking reports that enhance sales effectiveness. Effective communication within sales and sales operations is crucial, as you will act as a liaison with cross-functional teams to ensure efficiency in day-to-day order-to-cash operational procedures. Furthermore, you will provide support for sales initiatives, including project rollouts, tracking, and communication, while performing other operational duties as assigned by your supervisor or manager.

Responsibilities

• Manage new customer set-up and contact maintenance to ensure accurate information necessary for other support teams and processes.
• Coordinate with sales and finance on billing related issues such as dispute resolution, blocked billing, credit blocks, and pricing errors.
• Provide general support to Sales by being knowledgeable on policies, procedures, systems, and tools.
• Coordinate with Supply Chain, Procurement, and Customer Service for requests such as proof of delivery, returns, transfers, new product and vendor setup, order tracking, and rush orders.
• Create ad hoc reports to support annual business reviews, sales incentives, sold to, ship to, days sales outstanding, and other tracking reports to support sales effectiveness.
• Communicate effectively within sales, sales operations, and act as liaison with cross functional teams to deliver effectiveness and efficiency in day-to-day order to cash operational procedures.
• Provide support for sales initiatives such as project rollouts, tracking and communication.
• Perform other operational duties as assigned by supervisor or manager.

Requirements

• Secondary Degree and 2-4 years' experience in a sales or sales support role within a complex business environment.
• Demonstrated ability to implement process improvements.
• Exceptional organizational and time management skills.
• Strong attention to detail.
• Proven problem-solving skills.
• Business and financial acumen.
• Ability to work independently, think critically and make decisions in a fast-paced environment.
• Effective verbal and written communication skills.
• Strong interpersonal, relationship building skills and experience working cross functionally with key business partners.
• Familiarity with CRM and Microsoft Office applications.

Nice-to-haves

• Bachelor's Degree completed or in progress.
• 1 year of experience in a sales organization.
• Customer service experience where you have directly interfaced with customers.

Benefits

• Access to best in class resources, tools, and technology while supporting a world class sales organization.
• Opportunity for advanced career path options in sales, corporate accounts or management.
• Eligible to enroll in benefits from day one - no waiting period for coverage.