Ecolab - Naperville, IL
posted 2 months ago
The Sales Operation Support Specialist position at Ecolab is designed for individuals who possess a strong understanding of standard processes, procedures, and systems, while also being adaptable to meet the unique needs of various business units or customer accounts. The ideal candidate will be highly collaborative, responsive, detail-oriented, and analytical, with a strong capacity for critical thinking and decision-making. This role requires self-motivation, the ability to prioritize and multitask, and a commitment to maintaining confidentiality in all aspects of work. In this role, you will manage the new customer setup and maintain contact information to ensure accuracy, which is critical for other support teams and processes. You will coordinate with sales and finance on billing-related issues, including dispute resolution, blocked billing, credit blocks, and pricing errors. A thorough knowledge of policies, procedures, systems, and tools is essential to provide general support to the sales team as needed. Additionally, you will work closely with Supply Chain, Procurement, and Customer Service to handle requests such as proof of delivery, returns, transfers, new product and vendor setup, order tracking, and rush orders. You will also be responsible for creating ad hoc reports to support annual business reviews, sales incentives, and other tracking reports that enhance sales effectiveness. Effective communication within sales and sales operations is crucial, as you will act as a liaison with cross-functional teams to ensure efficiency in day-to-day order-to-cash operational procedures. Furthermore, you will provide support for sales initiatives, including project rollouts, tracking, and communication, while performing other operational duties as assigned by your supervisor or manager.