SALES OPERATIONS ANALYST, ORDER MANAGEMENT

The Fountain Group - Santa Clara, CA

Full-time

Santa Clara, CA

Administrative and Support Services

About the position

The Sales Order Management Analyst position at The Fountain Group involves managing and processing sales orders for a prominent client. This role requires collaboration with various internal and external teams to ensure compliance with contract terms and accurate order processing. The position is a 4-month contract based in Santa Clara, CA, and operates in a hybrid work environment.

Responsibilities

• Liaise with Fulfillment, Trade, and Logistics teams to relay compliance, shipment, and delivery information/documentation.
• Interact directly with Distributors, PAN Channels, and Sales Representatives.
• Collaborate with Sales Rep and Inside Sales for opportunities and quotes-related issues.
• Work with Deal Desk for pricing and quotes matters.
• Coordinate with Sales Ops for operational issues and Sales Account team for account registration-related issues.
• Resolve customer concerns by collaborating with other external and internal departments.
• Administer activities in Salesforce.com once a purchase order is deemed clean.
• Review purchase orders for accuracy to ensure they match approved quotes and adhere to contract and licensing terms.
• Handle escalation of activities and ensure accuracy on approved quotes.
• Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system.
• Receive and process all types of purchase orders from distributors and direct resellers in assigned regions (EMEA, JAPAC & NAM).
• Track and communicate order matters (e.g., order status, shipment status, serial number) to both internal and external stakeholders.

Requirements

• Order Management experience
• Time Management skills
• Sales Operations experience
• Quote to Cash experience
• Experience with Salesforce.com
• Experience with SAP is preferred