Sales Operations Analyst

Creditsafe USA - Allentown, PA

Full-time - Mid Level

Allentown, PA

Administrative and Support Services

About the position

The Sales Operations Analyst will support the sales team by providing data-driven insights, improving processes, and conducting strategic analysis. This role is essential for optimizing operational efficiency, ensuring the accuracy of sales reports, and contributing to strategies that enhance productivity and performance.

Responsibilities

• Analyze sales data to identify trends and opportunities for improvement.
• Maintain and enhance the CRM system, ensuring data accuracy and driving user adoption.
• Collaborate with sales leadership to create accurate sales forecasts and performance metrics.
• Identify and resolve inefficiencies in sales processes to improve productivity and revenue generation.
• Develop and track KPIs to assess the effectiveness of sales strategies.
• Partner with marketing, finance, and product teams to align sales processes with company goals.
• Provide training and support for new tools, processes, and reporting capabilities.
• Deliver actionable insights that shape sales strategies and business decisions.
• Assist in the development and management of sales compensation plans.

Requirements

• Proven experience in sales operations or a related field.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in CRM software and data analysis tools.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines.

Nice-to-haves

• Experience with sales forecasting and performance metrics development.
• Familiarity with sales compensation plans and structures.
• Knowledge of marketing and finance principles.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities