Sales Operations Analyst

$60,000 - $92,000/Yr

Nextiva - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Telecommunications

About the position

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing. We are seeking a highly analytical and detail-oriented Sales Operations Analyst to join our Revenue Operations team. In this role, you will be responsible for providing critical insights and actionable recommendations that drive business decisions and enhance the effectiveness of our sales organization. You will work closely with sales leadership, marketing, and other cross-functional teams to develop dashboards, reports, and models that improve sales performance and operational efficiency. As a Sales Operations Analyst, you will develop and maintain dashboards and reports in Salesforce, Power BI, and other tools to monitor key sales and marketing metrics. You will analyze sales performance data to identify trends, patterns, and opportunities for improvement, providing actionable insights to sales leadership and other stakeholders based on data analysis. You will track and report on sales KPIs such as pipeline health, conversion rates, average deal size, and sales cycle length, assisting in the creation of sales forecasts and capacity models to support business planning. Additionally, you will support capacity modeling and territory planning to ensure optimal resource allocation, calculate sales quotas, ramp periods, and compensation models to align with business goals, and identify inefficiencies in sales processes to provide recommendations for improvement.

Responsibilities

• Develop and maintain dashboards and reports in Salesforce, Power BI, and other tools to monitor key sales and marketing metrics.
• Analyze sales performance data to identify trends, patterns, and opportunities for improvement.
• Provide actionable insights to sales leadership and other stakeholders based on data analysis.
• Track and report on sales KPIs such as pipeline health, conversion rates, average deal size, and sales cycle length.
• Assist in the creation of sales forecasts and capacity models to support business planning.
• Build models to compare prior year performance with the current year and analyze the impact on sales outcomes.
• Support capacity modeling and territory planning to ensure optimal resource allocation.
• Assist in designing and maintaining territory assignments that balance workloads and maximize sales potential.
• Calculate sales quotas, ramp periods, and compensation models to align with business goals.
• Collaborate with the finance team to ensure accurate and timely quota setting and commission calculations.
• Develop tools and models to provide clarity to the sales team on how they will be compensated, with comparisons to previous years.
• Identify inefficiencies in sales processes and provide recommendations for improvement.
• Work closely with cross-functional teams to implement changes and track the impact on sales performance.
• Conduct ad hoc analysis as needed to support strategic initiatives and decision-making.

Requirements

• Bachelor's degree in Business, Finance, Economics, Data Science, or a related field.
• 5+ years of experience in sales operations, business analytics, or a similar role.
• Strong proficiency in Salesforce, Power BI, and Excel, with the ability to build complex models and reports.
• Deep understanding of sales and marketing metrics and their impact on business performance.
• Experience with capacity modeling, territory planning, and quota calculation is highly desirable.
• Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.
• Excellent communication skills, both written and verbal, with the ability to present findings to senior leadership.
• Strong attention to detail and ability to manage multiple projects simultaneously.

Nice-to-haves

• Experience with SQL, Power BI, Python, or other data visualization and analysis tools.
• Familiarity with CRM systems and sales automation tools.
• Knowledge of sales compensation structures and incentive programs.
• Experience measuring Marketing key metrics and lead flow funnels.

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance