Sales Operations Analyst

Bishop Lifting Products - Houston, TX

Full-time - Mid Level

Houston, TX

Fabricated Metal Product Manufacturing

About the position

The Sales Operations Analyst at Bishop Lifting Products, Inc. plays a crucial role in enhancing the efficiency of the sales team by simplifying sales processes and implementing new technologies. This position focuses on developing and measuring the effectiveness of the sales team against key performance indicators (KPIs) while supporting the Chief Commercial Officer and regional sales leadership in achieving company goals.

Responsibilities

• Serve as a thought partner for the Chief Commercial Officer to align sales strategies and practices with company goals.
• Use sales experience and data analysis to proactively diagnose areas for improvement and create corrective action plans with the CCO and Regional Sales Directors.
• Support day-to-day operational management of the sales pipeline, ensuring timely follow-up to increase win rates.
• Develop a Regional Sales Director dashboard to enhance visibility into customer health, salesperson performance, and product sales growth.
• Streamline and optimize the sales process by creating KPIs and reports to manage progress and report non-conformance to Regional Leadership monthly.
• Own and project manage technology enhancements aimed at improving internal efficiency and sales rep productivity.
• Manage the quality of CRM data, ensuring it is up to date and consistent, and set up automations as needed.
• Develop sales forecasting methods and reports with regional sales leadership to track monthly sales progress against previous results and budget.
• Lead training and onboarding efforts for sales teams related to the Bishop Sales Process and technology.
• Monitor quote activity and compliance with the quote approval matrix.

Requirements

• Bachelor's Degree, preferably in Sales, Financial Analytics, or Statistics.
• Demonstrated project management, pipeline management, and analytical skills.
• Leadership qualities to coach and build teams focused on customer excellence and retention.
• Experience working with ERP/Financial systems; knowledge of Microsoft Business Central is a plus.
• Financial acumen with experience in creating, tracking, and managing sales KPIs.
• High proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Experience working with a CRM, preferably HubSpot.
• Exceptional verbal and written communication skills.
• Excellent customer service and problem-solving skills.
• Well-organized, self-directed, and a team player.
• Energetic, forward-thinking, and creative with high ethical standards.

Nice-to-haves

• Experience in digital marketing efforts to support lead generation.
• Ability to interpret various instructions in written, oral, diagram, or schedule form.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities