Sales Operations Analyst

Opengov - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives! OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer. Join our smart, fun, and humble team to experience the most rewarding career of your life! The Sales Operations Analyst is a part of OpenGov's growing Revenue Operations team which owns strategy and programs across all GTM functions. This role will work cross-functionally across multiple Sales functions, Finance, Marketing, and Business Technologies to help scale OpenGov's growing sales teams in all things reporting, systems, and processes. You will primarily focus on partnering with our Sales leadership team to help standardize internal sales processes, sales reporting, forecast and operating cadence, and our month-end close process designed to provide insights into the team's achievement of goal, month over month. This position requires a minimum of 3 days per week working onsite in OpenGov's Boston, MA office.

Responsibilities

• Partner with sales leadership to analyze and identify opportunity areas for streamlined processes to support a growing sales organization.
• Revamp, and continuously maintain our sales processes in Salesforce to ensure our systems support robust reporting and workflows that help our Sales teams be more productive.
• Develop our strategy for sales pipeline generation and maintenance including evaluating our current practices for prospecting, building out sales process to ensure pipeline is maintained, and establishing SLAs for opportunity progression.
• Tighten up our weekly forecasting cadence to provide better insights back to our Sales team, across GTM Leadership, and to our partners in Finance.
• Support all sales reporting developed in Salesforce and work cross-functionally with our Business Intelligence team to identify and maintain a more robust set of KPIs measured monthly in our BI platform.

Requirements

• BA/BS degree in Business, Finance, Computer Science, or other related fields
• 3+ years of experience in field operations, similar experience in analytical/strategy roles within a growing go-to-market organization, or finance/consulting background
• Ability to execute at a strategic level as well as dig into the details and lead projects from conception to completion
• Adept analyst with a strong ability to bring together disparate data sources to drive meaningful analysis
• Experience working with management and leadership teams to provide actionable insights
• Self-motivated, creative, results-driven, solution-oriented, driven to succeed
• Crisp written communication and verbal communication skills; ability to highlight and collaborate on areas for improvement
• Quantitative Skills; Proficiency in Microsoft Excel and experience using multiple data sources, enriching data to complete analyses

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Parental leave
• Unlimited paid time off
• Vision insurance