Sales Operations Analyst

$60,000 - $85,000/Yr

Hive Agency - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

101-250 employees

Accommodation

About the position

The Sales Operations Analyst at Hive plays a crucial role in bridging the Sales and Operations teams, focusing on analyzing data related to consumer behavior and market trends. This position involves creating reports, overseeing CRM operations, and ensuring alignment with Hive's strategic goals. The ideal candidate will enhance productivity through process optimization and support the Sales team in achieving operational efficiency.

Responsibilities

• Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processes
• Develop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiency
• Actively participate in deal reviews with prospects, sales teams, and management
• Collect information from multiple sources and work on several projects simultaneously; flawless organization is a must
• Perform well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at them
• Recommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiency
• Work with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productive
• Provide business analytics and insights to key business and market development initiatives
• Make recommendations to help improve business partners' productivity and performance; proactively review and identify leading and lagging indicators
• Design, build and implement process automation solutions
• Comfortable with working in multiple CRM systems and processes
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Requirements

• You have a Bachelor's degree
• You have 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-up
• You are comfortable with using Salesforce and possess strong analytical skills
• You're able to work with large data sets and recognize patterns
• You have excellent written and verbal communication skills, are highly organized, and pay close attention to detail
• You have demonstrated success in a competitive environment
• You can easily adapt to changes in priority, meeting demands as they come about and staying focused on targets
• You are a strong team player, always looking for ways to contribute but also manage well independently
• You are eager to learn and improve on making current processes more efficient

Benefits

• Base salary range of $60,000 - $85,000
• Stock options may be offered in addition to the base salary