Sales Operations Analyst

Vorys, Sater, Seymour And Pease Llp - Akron, OH

Full-time - Mid Level

Akron, OH

Professional, Scientific, and Technical Services

About the position

Precision eControl provides integrated solutions to help brands control the sales of their products in the age of eCommerce. We have represented more than 300 brands, including many of the world's largest companies. Precision eControl's full scope of services allows us to provide a truly comprehensive approach that delivers unique business value. The Sales Operations Analyst will design, develop, and optimize customer-specific analytics and insights to enable and accelerate revenue growth through all channels: customer acquisition, customer retention, and customer expansion. This position will also design, develop, and optimize sales and operations analytics to increase functional effectiveness and efficiency. In this role, the Sales Operations Analyst will deliver data analytics packages for key customer meetings such as Strategy Consultation, Strategic Business Review, and Renewal Calls. This involves collecting, identifying, analyzing, and disseminating information that clearly demonstrates achieved customer value, potential customer value, and ROI from eControl's products and services. The analyst will also highlight potential customer risks or opportunities, develop messaging and talk tracks, and train stakeholders and customer-facing team members on how to best use the data analytics packages. The analyst will partner with and support attorneys and sales team members who own and drive the customer relationship, soliciting critical input and feedback from customer-facing attorneys, sales team members, and leadership. They will develop and recommend new analytics and talk tracks to showcase eControl's value and impact to customers, and work with cross-functional colleagues to effectively support new and existing customers. This includes designing and implementing customer-relevant analytics into the Precision platform, coordinating data sharing across teams and systems, and educating stakeholders on how to interpret and use analytics and insights. The role also involves developing and implementing strategies for continual improvement and evolution of sales operations data analytics packages, as well as delivering executive-ready sales operations data analytics packages for leadership and board meetings.

Responsibilities

• Deliver data analytics packages for key customer meetings such as Strategy Consultation, Strategic Business Review, and Renewal Calls.
• Collect, identify, analyze, and disseminate information that demonstrates achieved customer value, potential customer value, and ROI from eControl's products and services.
• Highlight potential customer risks or opportunities through data analysis.
• Develop messaging and talk tracks; train stakeholders and customer-facing team members on how to best use the data analytics packages.
• Work with stakeholders and customer-facing teams to develop benchmarks and targets relevant for customers.
• Partner with and support attorneys and sales team members who own and drive the customer relationship.
• Solicit critical input/feedback from customer-facing attorneys, sales team members, and leadership.
• Develop and recommend new analytics and talk tracks to showcase eControl's value and impact to customers.
• Partner with attorneys, sales, and product management to design and implement customer-relevant analytics into the Precision platform.
• Implement, measure, and enhance tools used to deliver data analytics packages.
• Coordinate data sharing across teams and systems.
• Educate internal and external stakeholders on how to interpret, use, and explain analytics and insights.
• Develop and implement strategy and process for continual improvement and evolution of sales operations data analytics packages.
• Develop and deliver executive-ready sales operations data analytics packages for leadership and board meetings.

Requirements

• Significant experience in deriving insights from structured and unstructured data sources and presenting insights and recommendations to internal stakeholders and clients.
• Experience using SQL and Power BI to develop customer-facing reporting solutions.
• Experience in creating complex Power BI datasets and dashboards.
• Experience with data sourcing, data cleansing, and data prep.
• Experience with Big Data concepts, tools, and architecture (data warehousing, data lakes, etc.).
• Ability to distill complex technical analysis into straightforward insights and recommendations.
• Ability to leverage data visualization tools to present key insights to a non-technical audience.
• Strong interpersonal and communication skills.
• Superior problem-solving and decision-making skills.
• Passionate about delivering data-driven results.
• Ability to work in a highly collaborative, multidisciplinary work environment.

Nice-to-haves

• Experience working with Salesforce.
• Experience gathering and analyzing Amazon, eBay, and other marketplace data.