Sales Operations Analyst

$65,000 - $105,000/Yr

PCONA Panasonic Connect North America - Newark, NJ

Full-time - Mid Level

Hybrid - Newark, NJ

About the position

The Sales Operations Analyst role at Panasonic Connect North America is responsible for managing the order-to-cash cycle, which includes order management, fulfillment, and issue resolution. The position also involves handling stock returns, audit reporting, and supporting finance with necessary documentation. The role emphasizes continuous improvement and collaboration across various departments to enhance customer satisfaction and operational efficiency.

Responsibilities

• Manage the order-to-cash cycle including order management, fulfillment, and issue resolution.
• Collaborate with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirements.
• Communicate with external partners throughout the supply chain to ensure on-time delivery and maintain high customer satisfaction.
• Determine the best methods to achieve customer satisfaction while adhering to company policies.
• Maintain knowledge of products, services, policies, and procedures.
• Recommend and implement ideas for improvement to achieve work efficiencies.
• Research and reconcile chargeback deductions, validate program documentation, obtain approvals, and submit credits for processing.
• Work with channel partners, sales, and service to obtain missing end user/serial number data for proper billing and entitlement processing.
• Maintain master tracking files and distribute to appropriate customers.
• Run and coordinate stock balance returns processing.
• Run monthly audit reports and gather supporting documentation for finance approval.

Requirements

• College degree in business or finance preferred or equivalent work experience.
• Minimum 5 years of relevant sales/administrative management support.
• Prior front line business experience preferred.
• Strong knowledge of ERP and CRM systems - SFDC and SAP.
• Strong PC skills (Word, Outlook, PowerPoint).
• Advanced knowledge of Excel.

Nice-to-haves

• Strong ability to work collaboratively between multiple departments.
• Proficient email management with high volume requests.
• Ability to identify and expedite critical issues.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills.

Benefits

• Paid parental leave
• Parental leave
• Referral program
• Tuition reimbursement
• Volunteer time off