Sales Operations Consultant

About the position

The Sales Operations Consultant at UnitedHealthcare is responsible for supporting the Producer Operations area to enhance service levels for external producers. This role involves analyzing issue requests, communicating with various stakeholders, tracking production issues, and identifying trends to propose systematic solutions. The consultant will also represent Producer Operations in discussions regarding new initiatives and their potential impacts. This position is crucial in ensuring operational efficiency and supporting agency partners in growing their sales organizations.

Responsibilities

• Analyze and report sales data to support the sales function.
• Communicate changes to sales plans and provide insights about customers and competitors.
• Manage operational logistics for sales meetings and activities.
• Develop and maintain operational infrastructure for sales recruiting, goal setting, training, and onboarding.
• Troubleshoot order processing issues and producer requests.
• Administer Salesforce Marketing Cloud and manage communications.
• Work on less structured and more complex issues, serving as a resource to others.

Requirements

• Associates Degree (or higher) or 2+ years of equivalent experience in operations.
• 3+ years of Medicare and/or Healthcare sales or sales support experience.
• 2+ years of experience in relationship building and communicating value propositions.
• 2+ years of experience managing business plans and timelines.
• Expert level proficiency in verbal and written communication skills.

Nice-to-haves

• Certified Golden Outlook Sales Force administrator (CRM).
• Proficient in Salesforce experience.
• Minimum of 2 years of business development skills.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase options.
• 401k contribution.