Sales Operations Coordinator II (Contractor)

Robert Half - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Administrative and Support Services

About the position

The Sales Operations Coordinator II role at Robert Half is a long-term contract position based in Philadelphia, Pennsylvania. This position is focused on providing administrative support to the sales team, managing sales-related reports, and ensuring the accuracy of customer records and affiliate revenue bookings. The successful candidate will play a crucial role in improving work order accuracy and contributing positively to the sales operations team.

Responsibilities

• Ensure the timely collection of revenue by researching unreported/unpaid accounts and communicating with distributors
• Regularly update affiliate information through additional data entry to maintain accuracy
• Undertake all aspects of credit control work including the production of reminder letters and frequent contact with clients via phone and email
• Resolve fee-related issues and work order errors to improve work order accuracy
• Review client ledger balance reports with the Product Sales team, taking necessary action in relation to client funds and other points arising from the review
• Coordinate data collection from internal and external personnel, inputting data into standard and customized report formats
• Generate reports as requested, ensuring accuracy and efficiency
• Display punctual attendance and the ability to work nights, weekends, and overtime as necessary
• Conduct research analysis to identify and quantify billing adjustments to the sales force
• Perform other duties and responsibilities as assigned

Requirements

• Strong communication skills, both verbal and written
• Proven sales experience, preferably in a similar industry
• Proficiency in data entry and data collection
• Ability to prepare and analyze various types of reports
• Experience in reviewing and supervising work processes
• Familiarity with workstation support and managing technical issues
• Excellent phone presence and customer service skills
• Knowledge of reconciliations, billing, and credit processes
• Understanding of production and collection processes
• Familiarity with revenue accounting principles
• Consistent attendance and punctuality
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to conduct research and analyze data
• Experience in making adjustments and specifications in work processes
• Understanding of funds, ledgers, and financial principles
• Willingness to work overtime when necessary
• Experience in working with distributors
• Strong attention to detail and organizational skills.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan