Sales Operations Coordinator

$51,210 - $76,814/Yr

Seattle Convention Center - Seattle, WA

Full-time - Entry Level

Seattle, WA

About the position

The Sales Operations Coordinator at the Seattle Convention Center (SCC) plays a crucial role in managing the day-to-day operations related to the scheduling and coordination of events. This position is integral to ensuring that the master schedule of events, referred to as the "BOOK", is effectively managed and that all sales proposals and opportunities are accurately documented. The Coordinator will work closely with the sales teams and event services staff, providing direct assistance to facilitate their work. This role demands exceptional organizational and time management skills, strong communication abilities, and a solid understanding of sales processes and procedures. In this position, the Coordinator will be responsible for reviewing and auditing sales proposals, making pricing recommendations, and approving requests for space. They will also ensure that all records are accurately maintained in the event management system. The role requires a proactive approach to identifying improvements in procedures and protocols to enhance the sales effort and secure bookings. Additionally, the Coordinator will prepare contract documents, draft and review license agreements, and develop reports and forecasts related to booking performance. The Sales Operations Coordinator will need to maintain a thorough understanding of the Center's event management system, including its sales and booking components, to better support the department's operations. This position also involves establishing effective working relationships with various stakeholders, including clients, customers, and internal teams, to facilitate the flow of information and ensure a high level of service. The Coordinator must demonstrate dependability, strong communication skills, and a commitment to teamwork while performing their duties in a professional and effective manner.

Responsibilities

• Support the preparation of sales dates, space, and rate proposals.
• Ensure compliance with published procedures, protocols, and rate schedules.
• Identify recommendations for improvements to procedures and protocols to facilitate sales efforts.
• Provide administrative support in the preparation of contract documents, including drafting, reviewing, and proofreading license agreements.
• Develop and prepare reports, forecasts, and other booking performance materials.
• Review returned contract documents for completeness and compliance, and initiate the execution process.
• Develop a thorough understanding of the Center's event management system, including sales and booking components.
• Ensure entered booking information complies with the Center's policies and procedures.
• Recommend, create, document, and maintain up-to-date sales business processes and desk procedures.
• Prepare written business correspondence and booking/financial reports for departmental needs.
• Establish and maintain effective working relationships with individuals to facilitate information flow.
• Perform all duties in a calm, professional, safe, and effective manner.

Requirements

• Associate's degree or equivalent experience.
• Two years of experience in a hotel or multi-use facility in sales scheduling or event coordination.
• Three years of computer experience involving word processing and spreadsheets.
• Strong communication skills and organizational abilities.

Nice-to-haves

• Experience with Momentus Event Management software.

Benefits

• Paid Leave benefits
• Vacation (12 days in first year)
• Paid holidays (11 set by SCC, 2 personal)
• Medical, dental and vision insurance
• Life insurance
• 457(b) retirement savings plan
• Subsidized transportation and parking benefits