SALES / OPERATIONS COORDINATOR

$31,200 - $41,600/Yr

Bella Cucina - Atlanta, GA

Part-time - Entry Level

Atlanta, GA

Specialty Trade Contractors

About the position

As the Sales Ops Coordinator at Bella Cucina, you will play a crucial role in ensuring the smooth operation of our business. This position serves as an essential interdepartmental and customer liaison, helping to build and maintain the operational foundation of our award-winning lifestyle brand. Your responsibilities will span across various functions including sales (retail, e-commerce, and wholesale), marketing, asset management, shipping, inventory maintenance, and kitchen production management. You will be instrumental in keeping all aspects of Bella Cucina organized and successful, especially as we continue to launch new wholesale accounts and introduce new products. In this dynamic role, you will be responsible for supporting production planning, assisting existing customers with order placements, and ensuring timely shipping of those orders. You will communicate inventory and sales needs, as well as food safety information, to various teams within the company. Your tasks will also include kitchen production management, product launches, inventory allocation, and the creation of UPCs and barcodes. Additionally, you will help maintain product spec sheets, sell sheets, decks, product photography, and other marketing assets. Collaboration with the sales support team will be key as you work on current and new customer orders, strategy, samples, new item paperwork, supplier portals, and promotional submissions. This role requires a highly detailed individual who enjoys taking initiative and managing projects. You will be a big team player, positively impacting the culture and environment at Bella Cucina while serving others with a commitment to excellence.

Responsibilities

• Order entry for wholesale and ecomm POs.
• Help with managing existing accounts and setting up of new accounts (retail & distribution), including submissions, NIFs, promos and required assets as needed.
• Manage incoming customer service inquiries and support desk items.
• Communicate with the operations, kitchen, sales support, retail & marketing teams.
• Manage kitchen transfers, production schedules, material requirement lists, attendance calendars, time cards and production reports.
• Actively maintain brand integrity and product quality across channels.
• Maintain shipping tasks, POs & inventory control.
• Manage & reconcile AP tasks related to POs & customer orders.
• When required, travel to retail store, meetings, demos, tradeshows, etc.
• Maintain monthly mailing lists via all email platforms, such as Flodesk.
• Manage data clean-up within QuickBooks, Faire and Google drive.
• Report on key metrics as needed.
• Coordinate operational processes with an omni-channel mindset.

Requirements

• 2+ years in an operations-type role, demonstrating proven experience in organization & has ability to help grow a CPG (food or beverage) brand.
• Demonstrates communication and interpersonal skills (verbal, written, listening) and the ability to build strong relationships.
• Great at implementing/utilizing systems to stay on top of communication and follow up with customers or tasks in a timely fashion.
• Solid knowledge and experience in using both Google Workspace & Microsoft products.
• Strong detail and organizational skills.
• Ability to manage multiple projects at one time is a must!
• Collaborative individual who thrives in a self-starter environment.
• Professional yet approachable, with clear leadership skills, and the ability to think creatively but logically.

Benefits

• Starting wage determined by experience
• Paid holidays + PPTO
• Employee discounts on products