Sales Operations Coordinator

Jones Stephens - Moody, AL

Full-time - Entry Level

Moody, AL

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Sales Operations Coordinator at Jones Stephens plays a crucial role in monitoring and evaluating sales center communications, ensuring quality and efficiency in operations. This position involves analyzing performance data, supporting quality improvement initiatives, and collaborating with various teams to enhance customer service and operational processes.

Responsibilities

• Monitor and evaluate Sales Center calls and/or emails against established expectations
• Document call and/or email quality issues and performance observations for management review
• Document performance issues and provide regular reports on overall performance against key KPIs and trends
• Identify and support other opportunities for quality improvement across the team
• Develop materials and process documentation to support training, as needed
• Recommend procedural changes to improve efficiency of operations
• Adhere to all policies, rules, regulations, and procedures
• Deliver prompt, professional customer service to internal and external customers, including price sheets, contract review, contract management and addressing customer issues
• Drive all contract review activities, provide multipliers and special pricing, investigate price discrepancies, and address customer issues
• Analyze and report data related to Sales productivity
• Manage pricing from matrix (price relevancy) and customer contracts within sales group assigned
• Ensure alignment and compliance with strategic pricing initiatives across sales vertical to focus on gross margin growth
• Collaborate with Legal to ensure adherence to rep contracts
• Review price increases and work with Sales Ops Manager to capture SKUs to increase
• Maintain up-to-date Rep List of contact information and territory cross-reference
• Share changes to email contacts with Marketing.

Requirements

• Bachelor degree or equivalent experience preferred
• Prior sales/call center experience in the areas of training and/or call and/or email quality is preferred
• Industry experience is a plus
• Demonstrated ability to provide constructive feedback
• Ability to maintain a high level of professional communication at all levels
• Proficient in Excel
• Strong analytical skills
• Critical thinking skills
• A competitive drive; self-starter.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities