Sales Operations Coordinator

Alps Alpine North America - Auburn Hills, MI

Full-time - Entry Level

Auburn Hills, MI

About the position

The Sales Operations Coordinator plays a crucial administrative role that serves as a vital link between sales, dealers, representatives, and the finance department. This position is focused on ensuring seamless communication and delivering exceptional customer service while utilizing advanced Excel skills for data management and reporting. The coordinator will also work on improving departmental efficiencies and supporting various financial processes.

Responsibilities

• Act as the primary point of contact for dealers, addressing inquiries and providing support.
• Facilitate communication between dealers and the finance department to resolve issues and streamline processes.
• Work closely with sales and marketing for communications of promotions as well as business programs.
• Maintain accurate records of dealer interactions and financial transactions.
• Utilize Excel for data management, analysis, and reporting related to dealer performance and finance metrics.
• Assist in the preparation of financial documents, such as invoices, budgets, and forecasts.
• Provide exceptional customer service, ensuring a positive experience for all dealers.
• Collaborate with internal teams to improve processes and enhance dealer support.
• Monitor and report on key performance indicators related to dealer engagement and financial performance.
• Provide support toward the certification and ensure compliance to customer-required quality management systems (TISAX, TS16949, IATF, etc.).

Requirements

• Bachelor's degree in finance or business administration preferred.
• Four or more years of experience in a related field or equivalent combinations of experience, training, and education.
• Advanced Excel skills for data management and reporting.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance