Sales Operations Data Analyst

Cloudflare - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Sales Operations Data Analyst at Cloudflare is responsible for enhancing operational excellence within the sales process, tools, and productivity. This role involves supporting the sales team by resolving data-related issues, managing ticket requests, and optimizing documentation and processes. The ideal candidate will have a strong background in sales operations or data analysis, particularly within a SaaS environment, and will play a crucial role in driving data-driven decision-making within the organization.

Responsibilities

• Directly support leadership, reps, and other customer-facing teams by resolving tickets related to the sales process, data, and systems.
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Develop a deep knowledge of tools and processes to help document and improve effectiveness. Optimize and create documentation to complete ongoing tasks.
• Extract, clean, and mass upload data in Salesforce.com and Google Sheets. Use Google Sheets to format datasets for mass updates and analysis.
• Create reports in Salesforce and Google Sheets (using tools such as BigQuery). Gather reporting requirements and effectively deliver on reporting requests to support data-driven decision making.
• Effectively liaise between Sales, Contracts, Pricing, Partner Operations, and Finance to resolve issues for the sales team.

Requirements

• Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation (VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc).
• Strong time management skills.
• Excellent verbal and written communication skills.
• Strong work ethic and organizational skills.
• Experience in data operations or related roles preferred.
• Experience at a SaaS company preferred.
• Passion for data and how quality data benefits the organization.
• Experience with Salesforce or other CRM tools.
• SQL experience.
• Google data tools experience such as BigQuery and LookerStudio or similar experience preferred.
• Python experience preferred.

Nice-to-haves

• Experience in data operations or related roles preferred.
• Experience at a SaaS company preferred.
• Google data tools experience such as BigQuery and LookerStudio or similar experience preferred.
• Python experience preferred.

Benefits

• Equal employment opportunity for all individuals.
• Commitment to diversity and inclusiveness.
• Reasonable accommodations for qualified individuals with disabilities.