Sales Operations & KAM Support Manager

$83,200 - $87,360/Yr

Talentburst - Arlington, VA

Full-time - Mid Level

Onsite - Arlington, VA

Administrative and Support Services

About the position

The Sales Operations & KAM Support Manager plays a crucial role in supporting the NORAM Corporate Business Development and Strategic & Key Account Management functions. This position combines responsibilities in Regional Sales Operations and the analysis and preparation of SAM/KAM plans and opportunities, ensuring effective management of CRM operations and providing essential support to various teams.

Responsibilities

• Manage regional CRM (T360) operations and adherence to Group Customer Relationship Management system policy
• Train and onboard new users for T360
• Assist users with functional issues related to T360 KISS ticket
• Host bi-weekly calls with the NORAM Sales Ops team
• Build monthly OI reports as required by their respective sales management
• Attend Sales Operations Leadership Team meetings once a quarter in-person and as needed
• Submit requests to Advisory Groups meeting held by the central team to benefit NORAM's Sales Ops process
• Draw up best practices and circulate them within the community of local sales operations and central administrators
• Participate in user testing when major changes are made to the application
• Support GBU, Domains, and sectors in their specific needs
• Support local functions with T360 relevant data and analysis
• Manage local SER and OIR reviews
• Update NORAM Directory once a quarter

Requirements

• Strong interpersonal and team working skills
• Robust presentation and writing capabilities
• Solid experience with Excel macros and data analytical skills
• Strong facility with CRM applications and MS Office

Nice-to-haves

• 8 years of experience in aerospace & defense or high technology industry in either business development, sales, marketing, finance or project management roles
• MBA or Master's Degree in finance
• Well-developed network of PoCs for Sales and T360 reporting
• Good general knowledge of organization at Group, GBU, BL and NORAM unit levels

Benefits

• Potential for extension and temp to perm