Sales Operations Manager, Advertising Solutions (Quests)

$152,000 - $152,000/Yr

Discord - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

Merchant Wholesalers, Durable Goods

About the position

We are looking for a Sales Operations Manager to join our newly established sales team that is taking our new Game Advertising Solution to market. This important role will be responsible for working with an operations team to drive optimization, efficiency, and effectiveness of our sales motions through metrics, measurement, and program. This role will involve a good deal of cross-functional collaboration between sales, marketing, and product teams. We are seeking a candidate who is passionate about games, the game industry, and at the same time possesses a deep and proven experience in online advertising, sales processes, and data analysis, coupled with strong leadership and communication skills. As we grow this business, you will be working in a zero to one environment helping build the sales operation function from the ground up. This role will report into the Director of Global Sales Operations. You will develop analysis and insights that support pipeline management, revenue forecasting, territory definition, target setting, and incentive plan implementation. You will create and continually refine reports that track key performance metrics to evaluate the effectiveness of sales efforts and drive continuous improvement, including analysis of sales pipeline data to identify optimization opportunities. Additionally, you will build analysis and industry benchmarks to inform Discord rate cards, packaging, and pricing. You will contribute to quantitatively and qualitatively modeling that measures the impact of non-standard deals, balancing customer needs, sales targets, profitability, and other strategic opportunity/risk factors. Implementing programs that ensure sales efforts are synchronized with new product capabilities, features, packaging pricing, and marketing beats will also be part of your responsibilities. Furthermore, you will implement and manage best practices around the sales CRM system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions. Lastly, you will contribute to monthly, quarterly internal sales reviews, and annual sales planning efforts.

Responsibilities

• Develop analysis and insights that support pipeline management, revenue forecasting, territory definition, target setting, and incentive plan implementation.
• Create and continually refine reports that track key performance metrics to evaluate the effectiveness of sales efforts and drive continuous improvement.
• Build analysis and industry benchmarks to inform Discord rate cards, packaging, and pricing.
• Contribute to quantitatively and qualitatively modeling that measures the impact of non-standard deals.
• Implement programs that ensure sales efforts are synchronized with new product capabilities, features, packaging pricing, and marketing beats.
• Implement and manage best practices around the sales CRM system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions.
• Contribute to monthly, quarterly internal sales reviews, and annual sales planning efforts.

Requirements

• Proven experience in sales operations, particularly in online advertising and the gaming industry.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Experience with CRM systems and best practices for sales data management.
• Excellent communication and leadership skills to collaborate across teams.
• Ability to work in a fast-paced, zero to one environment and build processes from the ground up.

Nice-to-haves

• Experience in the gaming industry or a strong passion for games.
• Familiarity with sales forecasting and pipeline management tools.
• Knowledge of pricing strategies and market analysis.

Benefits

• Work from home option available.
• Competitive salary and performance bonuses.