Sales Operations Manager - Contact Center Digital Customer Experience

$29,000 - $51,000/Yr

Zoom - Santa Fe, NM

Full-time - Mid Level

Remote - Santa Fe, NM

Administrative and Support Services

About the position

The Sales Operations Manager for Zoom's Global CX sales organizations is responsible for enhancing the effectiveness of the customer experience sales team through data analysis and strategic recommendations. This role combines organizational skills, data analysis, and business acumen to align sales strategies with business objectives, manage sales processes, and utilize technology tools to support sales goals. The position plays a crucial role in identifying trends, forecasting sales, and implementing strategies to improve overall sales performance.

Responsibilities

• Identify and analyze key metrics to improve the effectiveness of the CX sales team.
• Manage sales processes and technology tools to support sales goals.
• Analyze sales data to identify trends and forecast sales.
• Implement strategies to improve sales performance.
• Develop presentations for internal and external stakeholders.

Requirements

• Excellent experience in sales operations, business operations, management consulting, or data management.
• Significant management experience.
• Proficiency in tools like Tableau CRM, Tableau, Alteryx, and Snowflake.
• Solid business acumen and understanding of sales strategies.
• Strong reporting, analytical, troubleshooting, problem-solving, and project management skills.

Nice-to-haves

• Experience leading cross-functional initiatives in a complex environment.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health.
• Work-life balance support.
• Opportunities for community contribution.
• Hybrid work environment options.