Sales Operations Manager (D505)

Smart--Technologies - Cleveland, OH

Full-time - Senior

Cleveland, OH

Specialty Trade Contractors

About the position

The Sales Operations Manager at SMART Technologies plays a pivotal role in overseeing and optimizing the sales forecasting processes. This position requires close collaboration with the sales organization to provide accurate revenue and unit forecasts as part of SMART's ongoing forecasting cadence. The successful candidate will be responsible for enhancing the efficiency and effectiveness of the sales organization by creating, maintaining, and improving reporting and analytics across SMART's Unified Commercial Engine (UCE). This role is essential in championing SMART's mission to be a data and systems-driven organization, requiring strong interpersonal skills, robust technical and data analysis capabilities, and a natural curiosity to identify trends and promote opportunities. In this role, the Sales Operations Manager will lead the development, implementation, and continuous improvement of the Sales and Operations Planning (S&OP) process. This includes leveraging data from various tools such as Salesforce.com, PowerBI, and Microsoft Dynamics to create and enhance reporting that enables deep analysis and data-driven decisions. The candidate will utilize historical data, market trends, and customer insights to develop accurate sales forecasts and articulate insights to stakeholders, ensuring effective communication and desired impact. Monitoring sales performance metrics and analyzing variances to identify areas for improvement will also be a key responsibility. Additionally, the Sales Operations Manager will actively engage in order management and cross-functional collaboration, working closely with sales, marketing, finance, production, and logistics teams to align sales forecasts with production schedules, inventory levels, and distribution plans. The role requires identifying opportunities to streamline processes, enhance efficiency, and improve overall performance in sales and order planning functions. Staying informed about industry trends, emerging technologies, and best practices in sales and operations planning will be crucial for driving continuous improvement initiatives. The candidate will also assist and lead projects as required, contributing to the overall success of the organization.

Responsibilities

• Lead the development, implementation, and continuous improvement of the S&OP process.
• Leverage data from Salesforce.com, PowerBI, Microsoft Dynamics, and other tools to create and enhance reporting that enables deep analysis and data-driven decisions.
• Utilize historical data, market trends, and customer insights to develop accurate sales forecasts.
• Articulate insights to stakeholders, leveraging excellent communication and interpersonal skills to ensure desired impact.
• Monitor sales performance metrics and analyze variances to identify areas for improvement.
• Monitor inventory levels against forecasting accuracy and collaborate with procurement teams to ensure timely replenishment of stock.
• Work closely with SMART's Data Science and Operations team to ensure UCE reporting is providing relevant and accurate information.
• Drive and inform process and system changes to improve data quality.
• Collaborate with sales, marketing, finance, production, and logistics teams to align sales forecasts with production schedules, inventory levels, and distribution plans.
• Identify opportunities to streamline processes, enhance efficiency, and improve overall performance in sales and order planning functions.
• Solve critical problems that enable sales representatives to provide timely solutions to their customers while maximizing revenue.
• Stay informed about industry trends, emerging technologies, and best practices in sales and operations planning to drive continuous improvement initiatives.
• Assist and lead projects as required.

Requirements

• 5 years of experience in a related position.
• Proven experience in Sales Operations, Revenue Operations, and/or Business Analytics ideally in a fast-paced environment.
• BA/BS in Business Administration, Supply Chain Management, or a related field.
• Experience with a CRM Platform (Salesforce.com), BI Platform (PowerBI), Microsoft Dynamics, and planning tools.
• Strong analytical skills (including Microsoft Excel) and experience with reporting and data analysis.
• Demonstrated data analytics ability to critically look at performance data and draw constructive conclusions.
• Self-starter with high attention to detail who seeks to understand results and drive improvements.
• Excels at multitasking and thrives in a fast-paced environment.
• Technically capable, excellent communicator, and a desire to improve reporting and analytics.
• Excellent problem-solving skills with proven follow-through to ensure issues are fully resolved.
• Excellent time management skills with the ability to prioritize and shift workload to meet deadlines.
• Detail-oriented with a focus on accuracy and the ability to thrive in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.