Sales Operations Manager (Events)

Sme - Southfield, MI

Full-time - Mid Level

Southfield, MI

Professional, Scientific, and Technical Services

About the position

The Sales Operations Manager (Events) is responsible for managing essential functions that enhance the productivity of the Sales Team. This role involves strategic analysis of sales objectives, overseeing sales processes, and ensuring the effectiveness of the sales organization. The manager will also handle a portfolio of high-value key accounts, drive revenue growth, and implement sales forecasting and planning processes.

Responsibilities

• Oversee the Sales Team while managing a portfolio of high-value key accounts.
• Design, implement, and manage sales forecasting, planning, and budgeting processes.
• Coordinate planning activities with other functions and stakeholders.
• Drive revenue strategies for exhibit space, sponsorship, and rebook programs.
• Manage the use and efficiencies around Salesforce, including processes and expectations.
• Propose strategic themes and issues based on data insights.
• Lead the planning cycle including strategy review, budget, goal setting, and performance tracking.
• Monitor monthly performance to budget and develop forecasts with senior leadership.
• Assign Salesforce quotas equitably and provide performance updates to senior leadership.
• Monitor pipeline development and growth to ensure goals are met.
• Identify and prioritize opportunities for Salesforce improvement.
• Foster a culture of continuous process improvement.
• Ensure ongoing processes are followed including order management and invoicing.
• Develop sales resources and job aids for sales processes and performance improvement.
• Ensure accurate and efficient distribution of sales reports.
• Recommend changes in sales roles and team configuration to maximize productivity.
• Provide backup documentation and validation for sales compensation programs.
• Manage and collect receivables.
• Lead Event/Media sales staff including hiring, performance reviews, and training.

Requirements

• Bachelor's degree in business, marketing, sales, finance, or related field.
• At least five years of professional experience in data management and sales support.
• At least three years of people management experience.
• Strong background in financials, including budgeting and forecasting.
• Strong communication skills, including presentation abilities.
• Ability to be a self-starter and thrive in a fast-paced environment.
• CRM experience, preferably Salesforce.
• Ability to work independently with minimal direction.
• Enthusiastic and outgoing personality with team collaboration skills.
• Demonstrate agility in adapting to changing priorities.