Sales Operations Manager - SMB

Full-time - Senior

San Francisco, CA

About the position

As the SMB Revenue Strategy & Operations Lead at Nextdoor, you’ll partner with the SMB leadership team to identify strategic priorities and opportunities for future growth and efficiencies. You deeply understand our customer journey and needs, industry/competitor trends. You’ll scope and size strategic growth opportunities and business models, and build alignment cross-functionally on the key investment areas. You’ll also play a key role leading the team operations - tracking progress against strategic and operational initiatives, understanding revenue performance and key drivers, and establishing key principles and frameworks to guide strategic decisions. You’ll design and launch new SMB revenue streams and customer experiences that drive business growth. You deeply understand our customer journey and needs, and identify strategic opportunities that will drive acquisition, onboarding and long term success for our customers. You’ll lead all aspects of the program development for new revenue streams/channels: from business case building, partner/vendor selection, incubation to launching and scaling globally. You’ll test, incubate, launch and scale new experiences across multiple platforms as well as work cross-functionally to shape the Nextdoor SMB revenue strategy as we continue to grow.

Responsibilities

• Partner with cross-functional teams to develop SMB GTM and business strategies (e.g., multi-year SMB Revenue team plan, monetization strategy, international expansion strategy, and go-to-market channel expansion and business case development)
• Drive business growth through launching new customer experiences and treatments (customer success, sales, support across the lifecycle) and incubate/oversee vendor operations to execute where applicable
• Establish incubation operation to experiment and validate sales/marketing/support motions and customer experiences, prior to scaling; define tools, infrastructure and resources needs to scale
• Partner with Product Management and Engineering to scale learnings into the product experience
• Develop deep understanding of customer behavior and product performance (retention, churn, NPS drivers) to identify priority segments and treatments to maximize outcomes, in partnership with Data Science, Product, Marketing, Support and XFN teams
• Develop strategic perspectives on our core SMB competitors and industry trends to predict what’s coming ahead, reviewing market research, consulting with experts, leading immersions
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

Requirements

• 8+ years of demonstrated experience in management consulting, strategic planning, revenue strategy, customer success and/or business operations
• 5+ years experience in the digital marketing ecosystem and familiarity with digital advertising platforms
• Self-starter, independent thinker, deeply analytical and detail-oriented, capable of working in a structured manner to thrive in ambiguity
• Passion for building a new business from the ground-up
• Incredible focus on the customer
• Excellent communication and interpersonal skills
• Experience manipulating complex and large data sets

Benefits

• Compensation will vary depending on your relevant skills, experience, and qualifications.
• The starting salary for this role is expected to range from $145,000 - $180,000 on an annualized basis.
• Meaningful equity grant for this role with equal quarterly vesting.
• Variety of health plans, including a 100% covered employee only plan option.
• OneMedical membership for concierge care.