Sales Operations Manager - Snowmass Mountain Club

$65,000 - $75,000/Yr

Aspen Skiing Company, L.L.C - Snowmass Village, CO

Full-time - Mid Level

Snowmass Village, CO

Accommodation

About the position

The Sales Operations Manager is responsible for leading Snowmass Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. This role encompasses sales efforts, enforcement of club rules and regulations, member wait list cultivation, and managing all administrative responsibilities. Administrative duties include managing the new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication in collaboration with the Club Communications Manager.

Responsibilities

• Support day to day operations of the Snowmass Mountain Club team, working with the leadership team and hourly staff to exceed member expectations
• Lead overall club operations in the absence of the Club Manager
• Lead Sales & Marketing strategy to drive overall funnel of potential members and high rate of conversion of new memberships
• Work closely with Club Manager to ensure service standards are at a premium level, with key goal of reducing membership attrition
• Manage and process new member applications, token redemption, tracking, and reconciliation, as well as leading all member communication in collaboration with Club Communications Manager
• Ongoing effort to maintain excellence in all areas of the Club, service, food and beverage, and overall member experience
• Build rapport with members, to promote member introductions between new prospects and existing members
• Interact with members daily and during peak hours to ensure members are satisfied
• Hold members accountable to the rules and regulations, and use best judgment when rules should be amended based on a case-by-case scenario
• Follow up with all member emails, phone communications, within 24 hours
• Support direct sale efforts and continued waitlist generation through networking, club events, and other social events
• Utilize checkbook to track all expenses, forecast expenses, and work with club manager to manage expenses and labor
• Manage outstanding annual membership dues, in partnership with accounting department, to collect past dues
• Facilitate all new member background checks
• Manage member waitlist and proactive movement of sales pipeline
• Manage current membership list and keep up to date
• Manage member token redemption to include ski pass distribution, single day pass distribution, locker allocation, and parking allocation; reconciliation of all to budget in coordination with Club Manager
• Coordinate all Club communications, i.e. special events, rules and regs reminder, token redemption, seasonal parties, and annual dues; to name a few, with Club Communications Manager
• Ensure CRM remains up to date for all Club documents and material including but not limited to, current membership list, membership waitlist, membership profiles, token redemption and reconciliation
• Work with VP Asset Management on annual dues increases
• Work with VP of Sales and VP of Marketing on sales and marketing process, plans, and strategies

Requirements

• 5 years Sales & Marketing required, preferably in the private club sector
• 5 years Leadership / Management required
• Prior Club Management is preferred
• Deep understanding of managing a dynamic sales pipeline
• Strong interpersonal skills
• Strong ability to network, cultivate relationships, and socialize with members while maintaining professionalism at all times
• Strong computer skills including all Microsoft Office Applications
• Detailed oriented with strong organizational skills
• Fiduciary mindset to manage the Club as if one's own
• Strong financial acumen to manage to budget
• Must be able to work Holidays and Weekends

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks