Sales Operations Manager

CIVCO Medical Solutions - Coralville, IA

Full-time - Mid Level

Coralville, IA

Computer and Electronic Product Manufacturing

About the position

The Global Sales Operations Manager (SOM) is a key strategic leader responsible for driving and maximizing CIVCO's global revenue growth. This role oversees the operational support of all sales channels and is directly accountable for sales planning, forecasting, territory alignment, sales compensation management, and sales analytics & reporting. The SOM partners closely with the Commercial Leadership Team, Finance, and Operations to analyze, develop, communicate, implement, and measure commercial strategies. This individual is proficient in utilizing technology and software tools to identify sales and profitability opportunities, developing data-driven solutions and improvement plans. They collaborate cross-functionally to ensure alignment across departments including Finance, Operations, Marketing, Sales, and Product Line Management, enhancing overall sales effectiveness and performance. This role is an excellent opportunity for a motivated professional looking to impact CIVCO's commercial success by leveraging technology, analytics, and strategic planning to optimize sales performance on a global scale.

Responsibilities

• Develop and implement sales plans that align with the company's growth objectives.
• Manage and refine the forecasting process for optimal accuracy and responsiveness.
• Design and optimize territory structures for maximum coverage and efficiency.
• Lead the analysis, design, implementation, and administration of sales compensation programs to align with business goals.
• Deliver insightful, actionable weekly, monthly, and quarterly sales performance reports.
• Develop and implement sales channel resourcing, structuring, and planning.
• Coordinate sales forecasting, planning, compensation design, and expense budgeting processes.
• Utilize territory mapping software for data-driven territory alignment recommendations for the U.S. Direct Sales Team.
• Align sales forecasting with demand planning in collaboration with operations.
• Drive sales team initiatives to enhance overall effectiveness and efficiency.
• Collect, maintain, and deliver comprehensive metrics and performance analysis for the Sales and Executive Leadership team.
• Develop scenario analysis models to optimize sales investment strategies.
• Provide proactive, strategic recommendations based on thorough business analysis.
• Enhance and maintain KPIs, dashboards, and reporting tools to drive deal velocity, win rates, and bookings growth.
• Support ad-hoc sales reporting needs with accurate, timely data insights.
• Oversee global sales operational expense budgets and annual business planning processes.
• Develop and manage global sales forecasts in collaboration with the Commercial Leadership Team.
• Design, administer, and manage annual variable compensation plans for sales and channel leaders.
• Act as a key member of the annual sales meeting planning team.
• Lead the development and continual enhancement of sales enablement tools.
• Oversee the Salesforce CRM roadmap, optimizing key sales operational processes.
• Drive user adoption and monitor new Salesforce technologies.
• Collaborate with the Corporate Account Director to provide detailed contract analysis.
• Act as a core member of the S&OP demand planning team, managing sales backorders.
• Utilize analytics to improve the Inside Sales and Customer Service structure.

Requirements

• A Bachelor's Degree in a relevant field is required; an MBA or equivalent advanced qualification is preferred.
• 3-5 years in Sales Operations or a related field, with experience in Field Sales, Product Line Management, or Marketing being advantageous.
• Proven experience with Salesforce CRM or comparable systems.
• Strong Microsoft Office skills.
• Expertise in sales analytics tools and techniques.
• Ability to translate complex data into actionable insights.
• Demonstrated capability to work effectively with various stakeholder groups.
• Strong skills in managing multiple priorities and identifying process improvement opportunities.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in sales leadership, distributor management, or relevant commercial roles.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.