Sales Operations Manager

Jm Eagle - Los Angeles, CA

Full-time

Los Angeles, CA

Computer and Electronic Product Manufacturing

About the position

At JM Eagle, we are committed to driving growth and excellence across all facets of our organization. We are currently seeking a dynamic and experienced Sales Operations Manager to join our team. This pivotal role will focus on maximizing the effectiveness of our sales team through comprehensive orientation, training programs, support operations, and analysis. The Sales Operations Manager will lead the sales onboarding process, ensuring that new account managers and support staff are equipped with the necessary resources to succeed. This includes implementing engaging and effective training methods for new team members on our products, processes, and systems. The role requires continuous evaluation of the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint. In addition to training, the Sales Operations Manager will collaborate closely with sales managers and account managers to monitor sales team progress and address any issues that arise. This position also involves overseeing pricing accuracy in the AS400 system across various markets and managing sales workflows related to order processing, contracts administration, and customer rebate programs. The manager will direct a team of analysts to research and analyze data for identifying sales growth opportunities and handle customer complaints requiring escalated resolution. Acting as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics is also a key responsibility. The Sales Operations Manager will engage in professional development and educational opportunities relevant to the role and provide timely and constructive performance evaluations for direct reports, while also undertaking other duties as assigned.

Responsibilities

• Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
• Implement engaging and effective training methods for new team members on our products, processes, and systems.
• Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
• Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
• Oversee pricing accuracy in the AS400 system across various markets.
• Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
• Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
• Handle customer complaints requiring escalated resolution.
• Act as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics.
• Engage in professional development and educational opportunities relevant to the role.
• Provide timely and constructive performance evaluations for direct reports.
• Undertake other duties as assigned.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• 5 to 7 years of experience in sales operations, with a track record of success in management or leadership roles.
• Comprehensive knowledge of sales technologies.
• Exceptional ability to design and implement effective training and development programs.
• Strong analytical skills, with the ability to interpret data to drive strategic decisions.
• Excellent communication and collaboration abilities, with a talent for working cross-functionally to achieve business objectives.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.