Sales Operations Manager

Brown-Forman - Milano, TX

Full-time - Mid Level

Milano, TX

Beverage and Tobacco Product Manufacturing

About the position

The Sales Operations Manager (SOM) at Brown-Forman Italy is a pivotal role responsible for enhancing the productivity and effectiveness of the sales organization. Reporting directly to the Sales Director, the SOM collaborates closely with both internal and external stakeholders to ensure that the sales team is aligned with the company's objectives and priorities. This position requires a strong ability to influence and lead, as well as to inspire and empower the Sales Operations function. The SOM will oversee the planning and control of sales budgets, including managing discounts and bonuses across various customer channels. In this role, the SOM will manage strategy development and process management essential for maintaining coherence within the salesforce. Key responsibilities include planning, controlling, reporting, target setting, and optimizing sales processes. The SOM will also be responsible for implementing and administering sales programs, ensuring that strong relationships are built across all sales functions and the broader organization. This leadership role is integral to the Sales Leadership Team, where the SOM will contribute to the organizational culture, diversity and inclusion initiatives, and the overall customer engagement strategy. The SOM will provide valuable insights and leadership in sales strategy development and special projects, acting as a trusted advisor to other leaders. This includes preparing sales data and reports related to forecasts, plans, and budget processes, while also ensuring high levels of quality and accuracy in the sales organization's planning efforts. The role involves coordinating promotional activities, managing product allocations, and leading a diverse and inclusive culture within the Sales Operations team. The SOM will also be responsible for identifying organizational capability gaps and addressing them through appropriate learning and development programs, ensuring effective training and development of staff.

Responsibilities

• Manage the overall productivity and effectiveness of the sales organization.
• Plan and control sales budgets, including discounts and bonuses.
• Develop and manage sales strategy and processes essential for salesforce coherence.
• Provide input and leadership to sales strategy development and special projects.
• Act as a trusted advisor to other leaders to stimulate discussion and collaboration.
• Prepare sales data and reports related to forecasts, plans, and budget processes.
• Monitor and control the quality, accuracy, and consistency of sales planning efforts.
• Coordinate promotional information and data across commercial functions.
• Lead and inspire the Sales Operations team, fostering a diverse and inclusive culture.
• Support sales analytics, forecasting, planning, and budgeting processes.
• Identify opportunities for continuous improvement in sales processes.
• Build strong internal relationships with key management personnel.

Requirements

• Self-starter with the ability to identify issues and manage multiple projects.
• Strong analytical skills and commercially savvy.
• Excellent presentation skills with the ability to translate sales information clearly.
• Personal honesty and integrity with a strong work ethic.
• Superior communication skills, including influencing and listening.
• Ability to build strong relationships at all levels with stakeholder awareness.
• Collaborative team player with conflict management skills.
• Fluent in English, both spoken and written.

Nice-to-haves

• Strong business acumen and P&L experience.
• Prior experience in wine and spirits or luxury FMCG industries.
• Leadership and people management skills.
• Strong interpersonal skills with diverse cultures.

Benefits

• Equitable pay structures for individual and company performance.
• Premium employee experience with a range of benefits reflecting company values.
• Opportunities for personal and professional growth.
• Recognition as a Great Place to Work in various countries.