Sales Operations Manager

Nice Group Co., Ltd. - Sandy, UT

Full-time - Mid Level

Remote - Sandy, UT

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you're like us, we can offer you the ultimate career opportunity that will light a fire within you. We are looking for a Sales Operations Manager to be a key member of our Business Operations and Strategy team. This candidate will help increase the productivity of our sales force and revenue growth of the company. You will implement data analytics of our current sales practices and performance, focusing on identifying, developing, and implementing operational improvements to drive results. In this role, you will develop and provide operational and strategic reports and analyses to enable Sales leaders to execute business objectives successfully. You will manage data integrity and ensure data integration and collaboration between cross-functional teams (Sales, IT, Finance, HR). Your responsibilities will include applying quantitative analysis and data visualization to tell the story behind the numbers, being the operational link cross-functionally for ongoing operations of pipeline & booking management, forecasting, and performance management. You will initiate and lead process automation and optimization projects, from identifying opportunities to synchronizing IT and Operations efforts in designing and implementing solutions. Additionally, you will develop and maintain operational measurements and metrics to identify sales performance issues and provide the framework for developing corrective action plans. Supporting ongoing alignment and troubleshooting of data flows and operational issues while demonstrating excellent communication skills and being a problem solver will be key to your success in this position.

Responsibilities

• Develop and provide operational and strategic reports and analyses to enable Sales leaders to execute business objectives successfully.
• Manage data integrity and ensure data integration and collaboration between cross-functional teams (Sales, IT, Finance, HR).
• Apply quantitative analysis and data visualization to tell the story behind the numbers.
• Act as the operational link cross-functionally for ongoing operations of pipeline & booking management, forecasting, and performance management.
• Initiate and lead process automation and optimization projects, from identifying opportunities to synchronizing IT and Operations efforts in designing and implementing solutions.
• Develop and maintain operational measurements and metrics to identify sales performance issues and provide the framework for developing corrective action plans.
• Support ongoing alignment and troubleshooting of data flows and operational issues.

Requirements

• Bachelor's Degree in Business or a similar degree.
• 3-5 years of experience working in Sales Operations, Business Operations, or other relevant experience.
• Disciplined - able to prioritize and work with rigor to high standards, able to follow processes and produce quality deliverables.
• Self-driven work style, managing multiple activities with urgency and a high degree of accountability with little oversight.
• Proactive, initiative, and continually excited to bring new ideas.
• Attention to detail with an eye for operational excellence and exceptional problem-solving skills.
• Experience in collaborating with business leaders and key stakeholders.
• Demonstrated ability to communicate clearly and effectively to a variety of business partners, motivating and influencing decision-makers.
• Advanced working knowledge of Microsoft Excel & PowerPoint, PowerBI and Salesforce.

Benefits

• Flexible work schedule with 2 days in the office and 3 days remote work each week.
• Opportunities for internal career growth across multiple roles, disciplines, domains, and locations.