Sales Operations Manager

ServiceNow - Waltham, MA

Full-time - Mid Level

Waltham, MA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Sales Operations Manager at ServiceNow will play a crucial role in enhancing collaboration and alignment within the sales operations team. This position involves managing the Global Sales Operations newsletter, overseeing CPQ incident reviews and analytics, participating in backlog prioritization, and maintaining process documentation. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes.

Responsibilities

• Facilitate effective collaboration across sales operations teams and cross-functional partners.
• Organize and manage meetings, ensuring clear agendas, action items, and follow-ups.
• Develop strategies to enhance communication and alignment within the sales operations organization.
• Write and curate content for the Global Sales Operations newsletter, showcasing best practices, updates, and success stories.
• Collaborate with cross-functional teams to gather relevant content and insights for the newsletter.
• Ensure timely distribution and track engagement metrics for continuous improvement.
• Regularly review and report out CPQ-related incidents, working with DT to identify root causes and coordinate with relevant teams for resolution.
• Analyze incident data to identify trends and develop strategies for systems and process improvement.
• Present findings and recommendations to senior management to inform strategic decisions.
• Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration.
• Act as a point of contact for sales teams regarding CPQ processes and tools, providing guidance and support as needed.
• Participate in CPQ backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback.
• Collaborate with DT teams to ensure alignment on priorities.
• Maintain and update process documentation related to sales operations and CPQ functionality.
• Develop training materials and resources for team members to enhance understanding and compliance with processes.
• Regularly review and optimize documentation to reflect best practices and changes in operations.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 3 years of experience in sales operations, preferably in a B2B environment.
• Exceptional writing, editing, and communication skills, with a keen eye for detail.
• Strong organizational skills and attention to detail.
• Strong understanding of CPQ processes and tools.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with data analysis and performance metrics.