Sales Operations Manager

About the position

C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. C3 AI is looking for a Senior Sales Operations Manager to refine and execute on our go-to-market strategy. You will be part of a growing Sales and Revenue Operations team and will be tasked with supporting C3 AI's sales and sales operations leadership, partnering with cross-functional teams to identify system, data or process needs that can drive revenue growth.

Responsibilities

• Collaborate with Finance, Sales, and Marketing to streamline sales processes and manage implementation of necessary solutions.
• Perform lead and pipeline analyses and sales performance analyses to provide and make recommendations to increase sales velocity and win rates to management.
• Conduct regular analysis of pipeline health and velocity to provide insights and recommendations for improvement.
• Partner with marketing and sales on lead generation process as well as assist in building systems to enable automated processing of potential prospects.
• Assist with territory assignments and account assignments.
• Generate and maintain detailed documentation of policies and processes.
• Analyze lead generation sources, conversion rates, and lead-to-opportunity progression to identify areas for optimization.
• Develop and implement strategies to improve lead qualification processes and increase lead-to-opportunity conversion rates.
• Create and maintain reports and dashboards to track key performance metrics related to lead generation, pipeline development, and sales activities.

Requirements

• 6+ years of experience in Sales Operations.
• Experience configuring and administering CRM applications (e.g., Microsoft Dynamics 365 for Sales) and supporting business processes such as lead qualification and opportunity management.
• Experience in supporting a global sales team at a public SaaS company.
• Experience with reporting tools such as PowerBI or a similar product.
• Bachelor's degree from a 4-year university.
• A strong team player with a positive, service-oriented attitude who drives process and reporting improvements.
• A resourceful self-starter and a high achiever who possesses the initiative to investigate the details and interpret the impact of key business drivers.
• Excellent multitasker who has strong time and project management skills to meet deadlines on projects that include multiple review points and iterations.
• Strong communicator, both written & verbal; reliable and responsive to email and phone communications.
• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information.

Benefits

• Excellent benefits
• Competitive compensation package
• Generous equity plan