SALES OPERATIONS MANAGER

Swatch Group - Santa Rosa Beach, FL

Full-time - Mid Level

Santa Rosa Beach, FL

Merchant Wholesalers, Durable Goods

About the position

As a Sales Operations Manager with the Renata Brand of the Swatch Group US, you will play a crucial role in supporting the business's operational functions. This office-based position in Miami, Florida, involves managing various aspects of sales planning, pricing, reporting, order maintenance, shipping and receiving, point-of-sale systems, inventory management, and overseeing operating budgets, invoicing, and expenses. Your primary focus will be to ensure that all operational processes are efficient and aligned with the company's goals. In this role, you will manage all operational projects and update existing systems to meet the business's needs. You will oversee the Customer Service Team, ensuring they provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability, and general inquiries. Additionally, you will support new account openings and closures, enter purchase orders and shipment notes, and maintain shipment logs. Training team members on processes and procedures will also be a key responsibility. You will be responsible for planning and organizing brand trade shows and exhibitions, managing the marketing budget alongside Regional Sales Managers (RSMs), and compiling sales forecasts. Tracking future deliveries against current sales orders to determine projected sales volume will be essential, as will completing weekly sales forecasts and supporting pricing for new products based on the current price structure and gross margin requirements. You will produce new price lists for line books and catalogs, implement price changes, and communicate these changes to various departments, ensuring accuracy and timeliness. Your analytical skills will be put to use as you run, analyze, and distribute monthly sales reports, including split channel reports, account trends, and monthly flashes. You will provide RSMs with weekly sales versus budgets and follow up on the compilation of sales forecasts. Additionally, you will review and communicate backorders to headquarters weekly, double-check orders for shipment, and work closely with finance, logistics, and distribution departments to ensure timely completion and invoicing of orders. Other duties assigned by management will also be part of your responsibilities.

Responsibilities

• Manage all operational based projects and update existing systems to satisfy business needs
• Oversee the work of the Customer Service Team
• Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability, and general inquiries
• Support new account openings and closures
• Enter POs and Ship Notes for incoming shipments and maintain shipment logs
• Train team members on processes and procedures
• Plan and organize brand trade shows and exhibitions
• Manage the marketing budget with RSMs including COOPS and advertising opportunities
• Compile sales forecasts from RSMs
• Track future deliveries vs. current sales orders and determine projected sales volume
• Complete weekly sales forecasts
• Support pricing for new products based on current price structure and gross margin requirements
• Produce new price lists for line books and catalogs
• Implement price changes and communicate information to HQ, sales force, finance, IT, logistics, and accounts
• Run, analyze, and distribute monthly sales reports
• Provide RSMs with weekly sales vs. budgets
• Follow up with RSM on the compilation of sales forecasts
• Analyze and determine monthly sales forecasts for Corporate
• Review and communicate backorders to HQ
• Double check orders for shipment, priorities, and errors
• Provide tracking information as needed
• Allocate product accordingly
• Track status of accounts on credit hold
• Work with the credit department to release orders as needed
• Collaborate with various departments to ensure timely completion, invoicing, and payment of orders
• Perform other duties as assigned by management

Requirements

• High School Diploma; GED or equivalent
• Associates or Bachelor's degree in Business Administration or relevant major; MBA is a plus
• 4-6 years of experience in Sales, Brand Management, Retail, Marketing, Allocation, or Planning
• Previous management experience
• Knowledge of SAP
• Proficient in Microsoft Office (Outlook, Word, Excel & PowerPoint)
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to prioritize and plan work activities efficiently
• Organized, accurate, thorough, and able to monitor work for quality
• Professional demeanor and friendly attitude
• Ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Self-starter with minimal supervision
• Fast learner with high energy, sales-oriented, and analytical thinking
• Collaborative and compliant with established due dates
• Bilingual is a plus

Benefits

• Excellent health, dental, and vision insurance (employee and dependents eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) with 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental, and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount