Sales Operations Manager

$95,000 - $110,000/Yr

Confidential - Cicero, IL

Full-time - Mid Level

Cicero, IL

About the position

The Operations Manager will oversee daily operations, staff management, and strategic sales efforts at the Cicero branch. This role is crucial in driving growth and profitability by developing new business opportunities and maintaining client satisfaction. The Operations Manager will balance branch operations with aggressive sales initiatives, aiming to expand the client base and achieve company growth targets in the staffing industry.

Responsibilities

• Oversee sales team and branch staff per business need.
• Lead, supervise, and motivate branch staff, including recruitment, training, and performance evaluations.
• Foster a productive, customer-focused, and compliant work environment.
• Implement best practices and standard operating procedures to improve branch performance and team efficiency.
• Develop and execute sales strategies to expand our client base.
• Actively identify and pursue new business opportunities in various industries needing staffing solutions.
• Build and maintain strong client relationships through proactive account management.
• Address client inquiries, resolve issues promptly, and ensure high satisfaction levels to drive client retention and loyalty.
• Collaborate with the branch team to meet and exceed sales targets.
• Utilize sales metrics to monitor performance, adjusting strategies as needed to meet business goals.
• Conduct regular market research to stay informed about industry trends and competitor activities.
• Coordinate daily branch operations, including staffing workflows, compliance, and quality control.
• Manage branch budgets, inventory, and reporting to align with company goals and operational efficiency.
• Ensure compliance with industry regulations and company standards to uphold our reputation in the market.
• Analyze operational and financial performance metrics, using insights to optimize branch operations and profitability.
• Report regularly on sales, operational metrics, and branch performance to senior management.
• Develop and implement improvement plans for sales processes, customer service initiatives, and operational efficiencies.

Requirements

• Bachelor's degree in Business, Management, Sales, or a related field (or equivalent experience).
• 5+ years of experience in operations and sales management, ideally in the staffing or service industry.
• Proven track record in sales, business development, and client relationship management within a results-driven environment.
• Strong leadership skills with experience in staff management, sales strategy development, and team performance optimization.
• Proficiency in budgeting, forecasting, and operational analysis.

Nice-to-haves

• B2B sales experience (4 years preferred).
• Operations management experience (4 years preferred).
• Willingness to travel (25% preferred).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance