Sales Operations Manager

$110,000 - $130,000/Yr

Thermofab - Shirley, MA

Full-time - Mid Level

Remote - Shirley, MA

Plastics and Rubber Products Manufacturing

About the position

The Sales Operations Manager will support the sales team by optimizing processes and improving operational efficiency. This role involves managing sales processes and lead management, ensuring data accuracy and reporting within the CRM platform, generating accurate and competitive quotes, and delivering strategic insights to drive revenue growth.

Responsibilities

• Maintain and ensure growth of the company's pipeline growth
• Manage the Salesforce database of leads, ensuring data integrity and updates are reflected
• Ensure sales are focused on the company's targeted industries and customer-types
• Oversee the sales funnel and help make sure leads are getting converted to opportunities
• Coordinate and prepare accurate and timely quote generation
• Collaborate with Customer Service to ensure timely response and resolution, as needed
• Track follow-ups for leads and coordinate schedules for Salespeople
• Help develop and evolve the company's go-to-market strategy
• Ensure Sales team is executing company's go-to-market strategy
• Help build & maintain company's sales forecast via collection of customer input
• Track the Time-to-Quote and escalating as needed
• Maintain and Distribute ERP Daily Sales and Salesforce reports
• Coordinate with our API vendor to ensure data integrity with the ERP
• Troubleshoot data integrity issues between Salesforce & ERP
• Maintain NDA's and Confidentiality Agreements
• Keep minutes of both external and internal sales meetings
• Collaborate and assist Marketing Manager as needed for marketing campaigns
• Arrange for creation and distribution of presentations and supporting materials to help sales team generate leads
• Manage and coordinate trade shows, including exhibits, attendance, and arrangements

Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, Engineering or a related field; MBA preferred
• 5+ years of experience in sales engineering, sales operations, sales management, or a related role
• Strong understanding of engineering concepts and ability to read technical drawings/specifications
• Excellent communication and interpersonal skills
• Proficient in production planning software and Microsoft Office Suite
• Proficient in Salesforce, including creating reports
• Knowledge of lean manufacturing principles and continuous improvement methodologies
• Determination & Persistence; Strong Work Ethic
• Strong Organization, Problem solving and multitasking skills
• Team player and collaborative
• Ability to help keep a team focused and on track towards the company's targets

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance